Senior Customer Success Engineer — Open Source & M&A

FOSSA, Inc.; United States; Remote; USD 200,000 - 230,000; Full time

Benefits offered by this job

Amazing team culture

Best Start-up to work for 2024-2026

Competitive salary and equity

Unlimited PTO

Job summary

FOSSA, Inc. is seeking a Sr. Customer Success Engineer who thrives on technical challenges and deep-dive collaboration with customers to achieve their goals.

You will bridge gaps between customer expectations and FOSSA deliverables, while driving technical strategies with success managers and engineering teams. Ideal candidates have strong scripting, OSS experience, and a knack for communicating complex topics to non-technical audiences.

Qualifications

• Ability to write and maintain scripts (bash, Python, Perl, etc.)
• Write and maintain customer-facing technical project documentation
• Help customers plan complex technical rollout identifying stakeholders and obstacles
• Understanding of threat modeling in modern software architecture
• Collaborate with internal teams to reproduce product defects and coordinate escalations
• Thrive in a fast-growing startup with ambiguity and challenges
• Open source experience is a plus

Responsibilities

• Lead consulting engagements for FOSSA prospects and customers related to code licensing and vulnerability audits
• Own technical responsibility over a set of FOSSA customers
• Understand OSS needs and challenges of enterprise stakeholders
• Integrate FOSSA CLI with CI/CD pipelines (e.g., Jenkins)
• Deploy FOSSA per customer build environments
• Work with Customer Success Managers to drive technical integrations and outcomes
• Cultivate technical champions within customers and act as trusted advisor
• Collaborate across Success, Product Engineering, and Product Management to serve customers

Skills

Scripting (bash/Python)

Customer-facing docs

Tech rollout planning

Threat modeling

On-call collaboration

Open source experience

Travel up to 20%

Tools

CI/CD tools

FOSSA CLI

Job description

FOSSA, Inc. is seeking a Sr. Customer Success Engineer who thrives on technical challenges and deep-dive collaboration with customers to achieve their goals.

You will bridge gaps between customer expectations and FOSSA deliverables, while driving technical strategies with success managers and engineering teams. Ideal candidates have strong scripting, OSS experience, and a knack for communicating complex topics to non-technical audiences.