Customer Success Engineer

Talently; USA; Remote; USD 90.000 - 130.000; Vollzeit

Zusammenfassung

Talently is seeking a Customer Success Engineer to manage the technical relationship with enterprise customers across the Americas and lead onboarding to maximize platform adoption.

You will support pre-sales activities, troubleshoot complex issues, and collaborate with Engineering, SRE, and product teams to meet customer needs. A proactive, customer-focused engineer with strong coding literacy is essential.

Qualifikationen

• Bachelor’s or Master’s degree in Computer Science or Software Engineering or equivalent.
• Experience building and supporting production software.
• Experience with two modern programming languages (e.g., Python, TypeScript, Go, Rust).
• Strong ability to read, understand, and troubleshoot unfamiliar code.
• Familiarity with AWS, GCP, or Azure.
• Working knowledge of Docker, CI/CD, and deployment concepts.
• Proactive mindset, strong ownership, ability to work independently.
• Interest in working with customers and solving technical problems.

Aufgaben

• Own the technical relationship with enterprise customers across the Americas.
• Support technical pre-sales conversations, including architecture reviews, technical discovery, POCs, demos, integrations, and security or compliance questions.
• Lead customer onboarding and help customers successfully adopt the platform.
• Troubleshoot technical issues directly with customers and know when to involve Engineering.
• Work closely with senior engineers, SREs, and platform teams to understand their architecture and technical needs.
• Proactively manage customer health, adoption risks, expansion opportunities, and potential churn signals.
• Partner closely with the Account Executive, who will own pricing, negotiations, and other commercial conversations.
• Communicate customer status, risks, and next steps proactively with internal stakeholders.
• Operate with a high level of autonomy as the main Customer Success Engineer covering the Americas time zone.

Kenntnisse

Python

TypeScript

Go

Rust

Docker

CI/CD

Ausbildung

Bachelor’s or Master’s degree in Computer Science or Software Engineering

Tools

AWS

GCP

Azure

Docker

CI/CD

Jobbeschreibung

As a Customer Success Engineer, the company expects you to...

• Own the technical relationship with enterprise customers across the Americas.
• Support technical pre-sales conversations, including architecture reviews, technical discovery, POCs, demos, integrations, and security or compliance questions.
• Lead customer onboarding and help customers successfully adopt the platform.
• Troubleshoot technical issues directly with customers and know when to involve Engineering.
• Work closely with senior engineers, SREs, and platform teams to understand their architecture and technical needs.
• Proactively manage customer health, adoption risks, expansion opportunities, and potential churn signals.
• Partner closely with the Account Executive, who will own pricing, negotiations, and other commercial conversations.
• Communicate customer status, risks, and next steps proactively with internal stakeholders.
• Operate with a high level of autonomy as the main Customer Success Engineer covering the Americas time zone.

You’re the person they’re looking for if you have...

• A Bachelor’s or Master’s degree in Computer Science or Software Engineering.
• Professional experience building and supporting production software.
• Experience working with at least two modern programming languages.
• Strong ability to read, understand, and troubleshoot unfamiliar code.
• Familiarity with AWS, GCP, or Azure.
• Working knowledge of Docker, CI/CD, and deployment concepts.
• A proactive mindset, strong ownership, and the ability to work independently.
• Genuine interest in working with customers and solving technical problems alongside them.
• Availability to work within the Americas time zones, ideally based in LATAM, with US East Coast as a secondary option.

Flagsmith is specifically looking for someone who is an engineer at heart, capable of holding technical conversations with senior Platform Engineers, SREs, and Product Engineering teams.

They’ll love your profile even more if you have...

• Experience working in a startup or small-company environment.
• Previous customer-facing, consulting, implementation, or Solutions Engineering experience.
• Hands-on experience with Python and TypeScript.
• Experience with Go or Rust.
• Background in developer tools, infrastructure, cloud products, or technical SaaS.
• Experience with feature flags, experimentation platforms, or progressive delivery.
• Experience with self-hosted or on-premise products.
• Exposure to highly regulated industries such as finance, healthcare, or telecommunications.
• Experience running technical demos or presentations for engineers or executives.