Senior Customer Success Engineer (West, California)

Cyera; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Cyera is seeking a highly skilled Customer Success Engineer to optimize customer utilization and ROI in Cyera’s data security platform. The role involves acting as the technical expert, advising executives, and driving adoption through onboarding and training.

You will travel 25–50% annually to engage directly with clients and ensure sustained value delivery. You will lead customer engagements, resolve technical blockers, and contribute to Cyera’s roadmap by representing the customer voice.

Qualifications

• Hands-on experience with data technologies and cloud technologies including databases and cloud infrastructure.
• 3+ years hands-on experience in data technologies or cloud environments.
• Strong project management skills to plan, organize and execute multiple projects.
• Proficiency in SQL and scripting languages such as Python.
• Experience with leading executive meetings and technical workshops.

Responsibilities

• Act as the primary technical expert on the Cyera Platform and advisor to customers at all levels.
• Drive customer adoption through onboarding, training, and value realization.
• Design and deliver customized use cases aligned with customer goals using a consultative approach.
• Lead ongoing engagement, expansion, and quarterly business reviews with customers.
• Troubleshoot and resolve technical issues impacting customers and monitor customer health metrics.
• Collaborate with customers to develop joint success plans and document best practices.

Skills

DLP expertise

Data privacy

DSPM/CSPM

SIEM

Vulnerability management

SQL

Python scripting

Executive meeting leadership

Customer relations

Education

Associate's degree or equivalent

Bachelor’s degree in CS or related

Tools

APIs

Cloud platforms

Job description

• We are searching for a highly skilled Customer Success Engineer to play a key role in optimizing our customers’ utilization and return on investment in Cyera
• This position offers an exciting chance to join a thriving organization and contribute to the forefront of data security, making a significant impact on the protection of data for numerous global enterprises. As part of this role, you can expect to travel between 25-50% annually, enabling you to engage directly with clients and enhance their overall experience
• As a Customer Success Engineer, you will play a crucial role in ensuring customer satisfaction and success by:
• Serving as the primary technical expert on the Cyera Platform, demonstrating in-depth knowledge and expertise
• Establishing yourself as a trusted advisor to customers at all levels, from practitioners to executives
• Driving customer adoption through effective onboarding and training processes
• Gaining a deep understanding of customers’ requirements, challenges, and desired business outcomes, and then designing and delivering customized use cases that align with their goals using a consultative approach
• Proactively ensuring that customers are realizing the full value of their investment and maximizing their return on investment by consistently driving sustained adoption of Cyera’s platform. You will act as the leader for ongoing engagement and expansion, helping customers achieve their business and technology objectives
• Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly
• Advocating for the customer’s voice and feedback, actively influencing Cyera’s roadmap and product development
• Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey
• Troubleshooting and resolving technical issues impacting customers, ensuring smooth operation and seamless experiences
• Monitoring and reporting on the overall well-being of customers, tracking key health and usage indicators
• Collaborating with customers to develop joint success plans
• Documenting and sharing best practices both internally and externally to foster knowledge sharing and continuous improvement
• Mentoring other team members, sharing your expertise and assisting in their professional development
• Participating in the interview process to help identify and onboard talented individuals to the team
• Conducting Quarterly Business Reviews with customers, evaluating progress, and identifying areas for further improvement and collaboration

Demonstrated expertise in DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management with hands‑on experience preferred3+ years of hands‑on experience with data technologies and cloud technologies, including databases, cloud infrastructure and basic administration (e.g., cloud networking, data and compute assets, IAM and permissions, etc,)12 years experience in Strong project management skills, enabling you to effectively plan, organize, and execute multiple projects simultaneously while maintaining a strong attention to detailExperience with programming or scripting languages and familiarity with APIs and web servicesProficiency in leading both executive meetings and technical workshops, demonstrating confidence and expertiseExcellent interpersonal and customer relations skills, particularly when it comes to building and nurturing strategic relationshipsA results-oriented mindset, with a proven track record of driving revenue growth, ensuring customer satisfaction, promoting feature adoption, and maximizing customer retentionA self‑motivated, proactive, and innovative team player who consistently strives to inspire customer loyaltyPrior experience working in a software company in a technical customer‑facing role is essentialAbility to work autonomously, tackling even the most intricate challenges, and successfully completing tasks that may lack comprehensive documentation. They will actively participate in projects aligned with their current skill set, seeking assistance primarily for more complex initiatives or issuesA self‑starter who thrives in an ambiguous, fast‑paced, and deadline‑oriented startup environmentDemonstrated track record of owning customer relationships, including onboarding, renewal, and expansionProficiency in SQL, scripting languages (e.g., Python or equivalent), and hands‑on experience with cloud environmentsAssociates degree or equivalent experience required. Bachelor’s degree in Computer Science or similar experience a plusA clear and concise verbal and written communicator, capable of conveying complex information effectivelyPrior experience collaborating with Development teams