Senior Customer Success Engineer (Data & AI Security)

Veeam; United States; Remote; USD 140,000 - 190,000; Full time

Benefits offered by this job

Unlimited PTO

VeeaMe Days for self-care

Medical, dental, vision coverage

Job summary

Veeam seeks a Lead Customer Success Engineer to own the technical success plan for the Securiti Data Command Center platform and drive onboarding, adoption, and measurable outcomes across enterprise accounts.

You will collaborate with CISO, CIO, Chief Privacy Officer, and Data Leadership to identify churn risk, align product adoption with business goals, and support renewal strategies with clear, data-driven insights.

Qualifications

• 12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software.
• Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes.
• Familiarity with DSPM, Privacy, or AI Governance platforms is a plus.
• Executive stakeholder engagement with CISO/CIO/Chief Privacy Officer.

Responsibilities

• Lead onboarding, adoption, and optimization; identify churn risk and upsell opportunities.
• Own the technical success plan and adoption roadmap; influence renewal outcomes.
• Engage senior stakeholders with clear risk, status, and opportunity updates.
• Perform quarterly value and adoption reviews and build business cases for expansion.
• Collaborate on adoption and expansion initiatives to drive customer success.

Skills

Customer-facing tech roles

Technical assessments

Adoption programs

Stakeholder engagement

DSPM/Privacy/AI Governance familiarity

Education

AWS Solutions Architect

Microsoft Azure Administrator/Solutions Architect

CISSP

CIPP

CIPM

Tools

AWS

Azure

Job description

• Soft skills combined with technical skills are key in this role
• As a Lead Customer Success Engineer, you are the primary technical owner driving long-term customer outcomes across the Securiti Data Command Center platform
• You’ll lead onboarding, adoption, and optimization; proactively identify churn risk and upsell opportunities; and apply deep expertise in DSPM, Privacy, Data Security, and AI Governance to deliver measurable customer value
• Setup customer accounts; facilitate onboarding; orient stakeholders; walk through administration portals; introduce support channels
• Identify expansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption
• Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings
• Perform technical health checks; assess data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews
• Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights
• Build business cases; define value realization; articulate expansion opportunities; schedule checkpoint reviews with stakeholders
• Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment
• Collaborate on adoption and expansion initiatives to drive customer success
• Operate with a long-term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value
• Own the technical success plan and adoption roadmap; influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership

Benefits

• Unlimited paid time off, plus 3 global VeeaMe Days for self-care
• Paid parental leave: 8 weeks for all parents, 16 weeks for birthing parents
• Medical, dental, and vision coverage from day one
• 401(k) retirement plan with matching contributions up to annual limits
• Fertility, adoption, and surrogacy support through Maven, plus paid volunteer time
• Mental health support, therapy sessions, and digital wellness tools via SupportLinc EAP
• AirVet: 24/7 virtual veterinary care at no cost
• Legal services, identity protection, and supplemental health insurance options
• Tax-advantaged spending accounts for healthcare, dependent care, and commuting
• Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (LinkedIn Learning, Athena, O’Reilly) and mentoring through our MentorLab program

The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam’s Securiti AI solutions, and be motivated by maximizing customer success and outcomes12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software (e.g., Technical Consulting, Solutions Architect, Sales Engineer, Technical Account Manager, Customer Success Engineer)Strong experience conducting technical assessments, driving adoption programs, and delivering measurable customer outcomes; familiarity with DSPM, Privacy, or AI Governance platforms is a plusPreferred certifications: AWS Solutions Architect, Microsoft Azure Administrator or Solutions Architect Expert, CISSP, CIPP, CIPM, or similar industry certificationsExecutive stakeholder engagement skills (CISO, CIO, Chief Privacy Officer, Chief Data Officer) with the ability to synthesize technical, business, and risk signals into clear recommendationsExcellent communication, cross-functional collaboration, and stakeholder management skillsProven ability to translate business outcomes into technical adoption roadmaps and measurable valueHands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures