Chronosphere - Customer Success Architect

Palo Alto Networks, Inc.; Sacramento (CA); Remote; USD 140,000 - 210,000; Full time

Job summary

Chronosphere, a Palo Alto Networks company, seeks a Customer Success Architect to lead post-sales initiatives for large, strategic customers. You will guide adoption, define account plans, and partner cross-functionally to maximize ROI while reducing risk across modern, cloud-native environments.

You will build relationships at all levels, deliver executive reviews, and act as the customer voice to influence product strategy and success playbooks.

Qualifications

• 5+ years in technical, customer-facing roles.
• Managed a portfolio of large customers with $1M+ ARR.
• Strategic account planning and executive engagement.
• Strong project management and value-based storytelling.
• Hands-on observability and cloud-native tech incl. Kubernetes.

Responsibilities

• Build trusted relationships across organizations.
• Create and execute strategic account plans.
• Lead executive reviews and onboarding programs.
• Advise on technical initiatives and business outcomes.
• Identify and mitigate risks in the portfolio.
• Navigate Chronosphere ecosystem to drive adoption.
• Voice of the customer to influence product strategy.
• Drive platform adoption and ROI communication.
• Share strategic insights to meet business goals.
• Contribute to Customer Success playbooks.

Skills

Experience 5+ years

Portfolio management

Strategic planning

Executive communication

Observability

Kubernetes

Prometheus

OpenTelemetry

Distributed systems

Tools

Kubernetes

Prometheus

OpenTelemetry

Job description

Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. Disruption, Collaboration, Execution, Integrity, and Inclusion. This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. Chronosphere, a Palo Alto Networks company, is the observability platform built for control in the modern, containerized world. Chronosphere empowers customers to focus on the data and insights that matter by reducing complexity, optimizing costs, and remediating issues faster. Chronosphere reduces data volumes and associated costs by 89% on average while saving developers thousands of hours. Recognized as a leader by major analyst firms, Chronosphere is trusted by the world’s most innovative brands, including DoorDash, affirm, and zillow.

The Customer Success Architect (CSA) acts as the post-sales leader for Chronosphere’s largest customers. They offer strategic and technical guidance to help customers unlock the full potential of their observability strategy and maximize the use and value of Chronosphere.

In this role, you’ll guide customers through the customer journey, helping them navigate challenges, identify new use cases, and mitigate risk. You’ll build deep partnerships (both internal and external), manage day-to-day interactions, and collaborate cross-functionally to deliver exceptional outcomes. If you love solving complex problems, thrive in fast-paced environments, and want to leave your mark on a growing company and Customer Success organization in its most exciting phase, we’d love to hear from you.

• Build trusted relationships across all levels of customer organizations, from technical end users to business executives.
• Build, maintain, and execute strategic account plans for your customers
• Lead strategic engagements such as 1:many customer enablement, executive business reviews, and new customer onboardings.
• Serve as the primary advisor across technical initiatives and strategic business outcomes.
• Identify and mitigate risks within your customer portfolio.
• Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value.
• Act as the voice of the customer to influence product development and customer success strategies.
• Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI.
• Deliver strategic insights to help customers achieve their business goals.
• Contribute to the evolution of Chronosphere’s Customer Success playbooks and best practices.

• 5+ years of experience in technical, customer-facing roles like Customer Success, Solutions Architecture, Sales Engineering, or Professional Services.
• ~ Managed a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes.
• ~ You think like a strategist, not just an order-taker: you’re comfortable owning account strategy, influencing executive conversations, and proactively driving adoption and expansion.
• ~ Strong skills in project management, executive communication, discovery, stakeholder management, and value-based storytelling.
• ~ Hands-on knowledge of observability, monitoring, and cloud-native environments, and you’re excited by technologies like Kubernetes, Prometheus, OpenTelemetry, and distributed systems.
• ~ For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus. We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Is role eligible for Immigration Sponsorship? Please note that we will not sponsor applicants for work visas for this position.