Senior Customer Stories Manager

Seismic; Massachusetts; Sur place; USD 95 000 - 143 000; Plein temps

Résumé du poste

Seismic is looking for a Customer Stories Manager to own end-to-end creation of case studies and success stories that fuel our go-to-market motions. You will partner with customers, account teams, and product marketing to uncover compelling stories and turn them into polished assets, while using AI tools to move faster without sacrificing quality.

You will manage the pipeline, build strong relationships with customers, coordinate with legal and stakeholders, and repurpose content for sales, web,

Qualifications

• 5+ years of experience in case studies, customer marketing, content marketing, or journalism.
• Excellent writing and editing skills with a track record of shipping polished content under deadline.
• Strong project management skills; able to juggle many stories with customers, legal, and stakeholders.

Responsabilités

• Own the case study pipeline end-to-end: identify strong customer stories, secure participation, conduct interviews, and write and publish finished assets.
• Build genuine, trust-based relationships with customers and lead interviews to capture the customer voice.
• Work cross-functionally with Executive Advocacy Manager, References Manager, and Groundbreakers Advocacy Manager to source candidates and align stories with launches and campaigns.
• Use AI tools to accelerate interview synthesis, drafting, editing, and research while preserving editorial voice and accuracy.
• Experiment with new AI workflows to increase output and turnaround speed.
• Manage legal/PR approval workflows to keep the pipeline moving.
• Repurpose case studies into sales one-pagers, web pages, social snippets, and video scripts with design/content teams.
• Travel 4-6 times per year for customer site visits, interviews, and events.
• Track case study performance and report on program impact.

Connaissances

Writing and editing

Project management

Interviewing

Cross-functional collaboration

Storytelling

AI workflow experience

Outils

Seismic Customer Story Orchestrator

Transcription tools

Video/script tools

Description du poste

Overview

Seismic is looking for a Customer Stories Manager to own the end-to-end creation of customer case studies and success stories that fuel our go-to-market motions. You will partner closely with customers, account teams, and product marketing to uncover compelling stories and turn them into polished, high-impact content while using AI tools to move faster and produce more without sacrificing quality.

Who you are:

• 5+ years of experience in case studies, customer marketing, content marketing, or journalism.

• Customer-forward by nature: you build rapport quickly, listen well, and represent the customer's voice accurately and compellingly.

• Genuinely fluent with AI tools: you've built real workflows using them (not just occasional prompting) and can teach others to do the same.

• Proven track record of cross-functional collaboration: comfortable working closely with references, advocacy, product marketing, sales, and CS teams to keep a shared pipeline moving.

• Excellent writing and editing skills with a track record of shipping polished content under deadline.

• Strong project management skills; comfortable juggling many stories in flight with customers, legal, and stakeholders at different stages.

• Ability to travel 4-6 times per year.

• Bonus: experience with SaaS or B2B customer marketing, product marketing, video/multimedia storytelling, or working with sales/CS teams directly.

What you'll be doing:

• Own the case study pipeline end-to-end: identify strong customer stories, secure participation, conduct interviews, and write and publish finished assets.

• Build genuine, trust-based relationships with customers. You're comfortable leading interviews, asking sharp follow-up questions, and making customers feel heard throughout the process.

• Work cross-functionally as a core partner to the Executive Advocacy Manager, References Manager and Groundbreakers Advocacy Manager to source candidates from the reference and advocacy pipelines, and to product marketing to align stories with launches, campaigns, and sales priorities.

• Use AI tools (e.g., Seismic Customer Story Orchestrator, transcription, drafting, editing, and research assistants) to accelerate interview synthesis, first drafts, and content variations while maintaining a distinct editorial voice and rigorous accuracy.

• Continuously experiment with new AI workflows to increase case study output and turnaround speed.

• Manage legal/PR approval workflows with customers to keep the pipeline moving without stalling on red tape.

• Repurpose case studies into multiple formats (sales one-pagers, web pages, social snippets, video scripts) in partnership with design and content teams.

• Travel 4-6 times per year for customer site visits, interviews, video shoots, and Seismic events including our annual customer conference.

• Track case study performance and pipeline health and report on program impact.

What we have for you:

At Seismic,we’recommitted to providing benefits andperksfor thewhole self. To exploreourbenefits available in each country, please visit theGlobal Benefits page.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please clickhere.

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.

We are committed to fair and equitable compensation practices.Seismic's annual base salary range for this position will vary based on applicant's location, experience, job level, skills, and abilities as well as internal equity and alignment market data. The range listed below is the minimum to the maximum of our target hiring range. Seismic's salary range for this position is: USD $95,000.00/Yr. - USD $143,000.00/Yr. This position is also eligible to participate in Seismic's incentive plans in addition to base salary. The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan.