Senior Customer Stories Manager Customer & Product Marketing Remote United States

Seismic; San Diego (CA); Hybrid; USD 95,000 - 143,000; Full time

Job summary

Seismic is seeking a Customer Stories Manager to own end-to-end creation of customer case studies and success stories. You will partner with customers, account teams, and product marketing to uncover compelling stories and convert them into polished assets while leveraging AI tools to move faster without sacrificing quality.

You will build strong customer relationships, lead interviews, and ensure stories align with launches, campaigns, and sales priorities.

Qualifications

• 5+ years of experience in case studies, customer marketing, content marketing, or journalism.

Responsibilities

• Own the case study pipeline end-to-end: identify strong customer stories, secure participation, conduct interviews, and write and publish finished assets.
• Build genuine, trust-based relationships with customers and guide interviews with sharp follow-ups.
• Collaborate cross-functionally with Executive Advocacy, References, and Groundbreakers teams to source candidates and align stories with launches and campaigns.
• Use AI tools to accelerate interview synthesis, drafting, edits, and variations while keeping editorial voice and accuracy.
• Travel 4-6 times per year for site visits, interviews, video shoots, and events.
• Track case study performance and pipeline impact.

Skills

Case studies

Content marketing

Journalism

AI workflow design

Cross-functional collaboration

Tools

Seismic Customer Story Orchestrator

transcription tools

drafting/editing tools

Job description

Seismic is the Go-To-Market Performance company, driving how organizations turn their strategy into revenue. Seismic brings together signals from customer conversations, buyer engagement, governed content, coaching and seller behavior to turn intelligence into winning action. Through its AI revenue execution platform, the company equips customer-facing teams with the insights, governance, and contextual guidance they need to execute with confidence and deliver measurable business outcomes. Trusted by 2,500 organizations and over 3.5 million users around the globe, Seismic is headquartered in San Diego with offices across North America, Europe and Asia-Pacific. Learn more at seismic.com (Opens in a new tab) .

Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismic here (Opens in a new tab) .

Overview:

Seismic is looking for a Customer Stories Manager to own the end-to-end creation of customer case studies and success stories that fuel our go-to-market motions. You will partner closely with customers, account teams, and product marketing to uncover compelling stories and turn them into polished, high-impact content while using AI tools to move faster and produce more without sacrificing quality.

What You'll Do:

• Own the case study pipeline end-to-end: identify strong customer stories, secure participation, conduct interviews, and write and publish finished assets.
• Build genuine, trust-based relationships with customers. You're comfortable leading interviews, asking sharp follow-up questions, and making customers feel heard throughout the process.
• Work cross-functionally as a core partner to the Executive Advocacy Manager, References Manager and Groundbreakers Advocacy Manager to source candidates from the reference and advocacy pipelines, and to product marketing to align stories with launches, campaigns, and sales priorities.
• Use AI tools (e.g., Seismic Customer Story Orchestrator, transcription, drafting, editing, and research assistants) to accelerate interview synthesis, first drafts, and content variations while maintaining a distinct editorial voice and rigorous accuracy.
• Continuously experiment with new AI workflows to increase case study output and turnaround speed.
• Manage legal/PR approval workflows with customers to keep the pipeline moving without stalling on red tape.
• Repurpose case studies into multiple formats (sales one-pagers, web pages, social snippets, video scripts) in partnership with design and content teams.
• Travel 4-6 times per year for customer site visits, interviews, video shoots, and Seismic events including our annual customer conference.
• Track case study performance and pipeline health and report on program impact.

What You Bring:

• 5+ years of experience in case studies, customer marketing, content marketing, or journalism.
• Customer-forward by nature: you build rapport quickly, listen well, and represent the customer's voice accurately and compellingly.
• Genuinely fluent with AI tools: you've built real workflows using them (not just occasional prompting) and can teach others to do the same.
• Proven track record of cross-functional collaboration: comfortable working closely with references, advocacy, product marketing, sales, and CS teams to keep a shared pipeline moving.
• Excellent writing and editing skills with a track record of shipping polished content under deadline.
• Strong project management skills; comfortable juggling many stories in flight with customers, legal, and stakeholders at different stages.
• Ability to travel 4-6 times per year.
• Bonus: experience with SaaS or B2B customer marketing, product marketing, video/multimedia storytelling, or working with sales/CS teams directly.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process.

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Please be aware we have noticed an increase in hiring scams potentially targeting Seismic candidates. Read our full statement on our Careers page (Opens in a new tab) .

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We are committed to fair and equitable compensation practices.

Seismic’s annual base salary range for this position will vary based on applicant’s location, experience, job level, skills, and abilities as well as internal equity and alignment market data.

The range listed below is the minimum to the maximum of our target hiring range.

Seismic’s salary range for this position is: $95,000 USD - $143,000 USD

This position is also eligible to participate in Seismic’s incentive plans in addition to base salary.

The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan.

We are committed to fair and equitable compensation practices.

Seismic’s annual base salary range for this position will vary based on applicant’s location, experience, job level, skills, and abilities as well as internal equity and alignment market data.

The range listed below is the minimum to the maximum of our target hiring range.

Seismic’s salary range for this position is: $95,000 USD - $143,000 USD

This position is also eligible to participate in Seismic’s incentive plans in addition to base salary.

The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan.