VP, Customer Success

Seismic; Northern (KY); Hybrid; USD 187,000 - 257,000; Full time

Benefits offered by this job

Incentive plans

Job summary

Seismic seeks a seasoned VP of Customer Success to lead strategic initiatives across the CS organization, shaping vision, strategy, and execution to maximize value and expansion. You will partner with the SVP of CS to scale a world-class CS team, driving retention, growth, and strong customer partnerships across Commercial to Enterprise segments.

You will collaborate with Services, Sales, Product, and Marketing to translate customer needs into strategic product and process improvements, ensuring

Qualifications

• 12+ years leading Customer Success or post-sales in SaaS.
• 5+ years direct enterprise client management.
• Proven ability to design and scale CS organizations.

Responsibilities

• Lead and scale the CS organization across segments (Commercial to Enterprise).
• Partner with CS, Sales, Product, Marketing to drive adoption, retention and expansion.
• Provide executive sponsorship and trusted advisor to C-level stakeholders.
• Develop deep product expertise and train teams on best practices.
• Hire, coach and set high performance standards for CS teams.

Skills

Leadership

Customer Success

SaaS

Executive communication

Cross-functional collaboration

Job description

Read our full statement on ourCareers page (Opens in a new tab) .Seismic is the global leader in AI-powered enablement, empowering go-to-market leaders to drive strategic growth and deliver exceptional customer experiences at scale. The Seismic Enablement Cloud™ is the only unified AI-powered platform that prepares customer-facing teams with the skills, content, tools, and insights needed to maximize every buyer interaction and strengthen client relationships. Trusted by more than 2,000 organizations worldwide, Seismic helps businesses achieve measurable outcomes and accelerate revenue growth. Seismic is headquartered in San Diego with offices across North America, Europe, Asia and Australia. Learn more atseismic.com. Seismic is committed to building an inclusive workplace that ignites growth for our employees and creates a culture of belonging that allows all employees to be seen and valued for who they are. Learn more about DEI at Seismichere (Opens in a new tab) .

Overview:

AsVPof Customer Success, you will leadstrategic initiatives acrossSeismic’sCustomer Success organization, shaping the vision, strategy, and executionfor your segmentthat ensures our customers achieve maximum value from our platform. This high-impact,leadershiprole spans customer segmentsfromCommercialto Enterprisedriving our post-sales engagement, adoption, and expansion strategy. You willbe responsible forpartnering with our SVP of Customer Success toscaleand develop a world-class Customer Success organization, fostering strong customer partnerships, and ensuring our customers realize the full benefits ofSeismic’s platform.You will work cross-functionallyacross Services, Sales, Product, and Marketing to define and implement customer strategy, and will serve asrepresentation andvoice of the customer, championing their success at the highest levels of the company.

Who you are:

• 12+ years of experience leading high-performing Customer Success or post-sales organizations in a SaaS environment, with proven success at scale.
• 5+ years of direct client management experience with enterprise-level customers.
• Demonstrated ability to design, build, and scaleCSorganizationsand processes.
• Track recordof owning retention, growth, and customer satisfaction metrics across a large customer base.
• Proven leadership and decision-making capabilities with strong operational rigor.
• Strong communicationand storytelling skills, with the ability to influence internal stakeholders and engage externally with C-level executives.
• Deep familiarity with SaaS businesses, including metrics, challenges, and lifecycle dynamics.
• Experience working cross-functionally with Product, Sales, Services, and Marketing to deliver seamless customer outcomes.
• Strong technical and product acumen, with the ability to translate customer needs into product strategy.
• Entrepreneurial mindset, adaptable to change, with a focus on solutions and opportunities.
• Proventrack recordof defining andoptimizingcustomer success processes to drive scale and impact.

What you’ll be doing:

Drive Customer Value & Growth

• Ensure every customer experiencesconsistent, high-quality engagement throughout their lifecycle.
• Partneracross CS, Sales,Product, Marketing,and Services leadership to drive adoption, retention, and expansion across the customer base.
• Provide executive sponsorshipand serve as a trusted advisor to C-level customer stakeholders.

Cultivate Deep Product Expertise

Develop andmaintaindeep knowledge of our platform and its integrations within customer environments.

• Ensurethe CSM organization is equipped to provide best practices, training, and guidance that maximize customer value and adoption.
• Champion productexpertiseas a differentiator for our team, reinforcing credibility and trust with customers at every level.

Foster a High-Performance Culture

• Hire, coach, and develop top talentwithin yourCSMteam.
• Set and uphold high performance and engagement standards, balancing accountability with empathy.
• Cultivate a culture that embodiesourmission, vision, and values.

Collaborate Cross-Functionally

Partner with Product leadership to channel customer insights into product strategy and innovation.

• Work with Marketing and Sales toaligncustomer advocacy, reference-ability, and expansion opportunities.
• Collaborate with Operations and Analytics to ensure data-driven decision-making across the CSM function.

Lead & Scale the Organization

• Build and inspire a Customer Success organization that sets the standard for excellence and drives outcomes across all segments.
• Build andoptimizescalable processes, tools, and metrics that drive efficiency, consistency, and predictable outcomes.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please click here (Opens in a new tab) .

Headquartered in San Diego and with employees across the globe, Seismic is the global leader in salesenablement, backed by firms such as Permira, Ameriprise Financial, EDBI, Lightspeed Venture Partners, and T. Rowe Price. Seismic also expanded its team and product portfolio with the strategic acquisitions of SAVO, Percolate, Grapevine6, and Lessonly. Our board of directors is composed of several industry luminaries including John Thompson, former Chairman of the Board for Microsoft.

Seismic is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender, age, race, religion, or any other classification which is protected by applicable law.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#LI-SM1

We are committed to fair and equitable compensation practices.

Seismic’s annual base salary range for this position will vary based on applicant’s location, experience, job level, skills, and abilities as well as internal equity and alignment market data.

The range listed below is the minimum to the maximum of our target hiring range.

Seismic’s salary range for this position is: $187,100 USD - $256,900 USD

This position is also eligible to participate in Seismic’s incentive plans in addition to base salary.

The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan.

We are committed to fair and equitable compensation practices.

Seismic’s annual base salary range for this position will vary based on applicant’s location, experience, job level, skills, and abilities as well as internal equity and alignment market data.

The range listed below is the minimum to the maximum of our target hiring range.

Seismic’s salary range for this position is: $187,100 USD - $256,900 USD

This position is also eligible to participate in Seismic’s incentive plans in addition to base salary.

The actual incentive amount will very and will be subject to the terms and conditions set in the applicable incentive plan.