Strategic Customer Solutions Lead

Fideo Intelligence; United States; On-site; USD 110,000 - 150,000; Full time

Job summary

Ookla, an Accenture company, seeks a Senior Customer Solutions Manager to own complex customer engagements across pre-sales, adoption, and renewal readiness. You’ll orchestrate cross-functional teams and guide executive stakeholders through strategic, data-driven decisions.

You will shape deal strategy, translate network intelligence into actionable recommendations, and lead value demonstrations for high-value opportunities, while ensuring measurable outcomes and successful renewals across

Qualifications

• 7+ years in telco, ISP, or enterprise technology roles across pre-sales, customer success, and solution management.
• Experience managing complex enterprise customers through multiple lifecycle phases.
• Strong understanding of network performance and data-driven platforms.
• Ability to translate technical, analytical and commercial inputs for executives.
• Experience leading executive-level value demonstrations and influencing decisions.
• Excellent communication across executive, commercial and technical audiences.
• Willingness to travel regularly and work across regions and cultures.

Responsibilities

• Lead complex or strategic customer engagements from pre-sales influence through adoption and renewal readiness.
• Shape deal strategy and solution qualification for high-value or high-risk opportunities.
• Proactively engage Network Intelligence to identify risks, trends, and optimization opportunities.
• Translate Ookla’s data and network intelligence into strategic, outcome-driven customer recommendations.
• Lead value demonstrations and technical storytelling for complex opportunities with executive stakeholders.
• Shape demo and proof-point strategy for strategic pursuits, aligning needs with solutions and success outcomes.
• Act as a senior escalation point, coordinating resolution across Services, Product, and Engineering.
• Drive adoption and expansion, and enable successful renewals by ensuring measurable value realization.
• Represent customer and regional market perspectives in internal planning and prioritization.
• Strengthen executive-level relationships with customer technical and business stakeholders.

Skills

Pre-sales experience

Solution management

Executive communication

Cross-functional leadership

Risk management

Stakeholder engagement

Job description

Ookla, an Accenture company, seeks a Senior Customer Solutions Manager to own complex customer engagements across pre-sales, adoption, and renewal readiness. You’ll orchestrate cross-functional teams and guide executive stakeholders through strategic, data-driven decisions.

You will shape deal strategy, translate network intelligence into actionable recommendations, and lead value demonstrations for high-value opportunities, while ensuring measurable outcomes and successful renewals across