Senior Customer Solutions Analyst

Zoom Information, Inc.; Maryland; Hybrid; USD 49,000 - 77,000; Full time

Benefits offered by this job

Comprehensive medical, dental and vision

401(k) matching

Incredibly strong onboarding program

Parental leave benefits

Wellness program

Job summary

Zoom Information, Inc. is seeking a Customer Solutions Analyst II in Maryland. This role involves developing expertise in the ZoomInfo product suite while providing technical support and resolution for complex customer issues. You will be pivotal in improving organizational performance through robust tools and resources.

The ideal candidate will have over 4 years of experience in a B2B software environment and be proficient in handling complex technical challenges while efficiently communicating solutions to customers. A hybrid work setup is provided, requiring a minimum of three office days per week.

Qualifications

• Experience troubleshooting APIs and integrations.
• Strong proficiency with browser developer tools.
• Excellent communication for non-technical audiences.

Responsibilities

• Manage high-priority support cases from triage to resolution.
• Communicate effectively with customers at all levels.
• Develop internal knowledge base and training materials.

Skills

Troubleshoot complex technical issues

Strong communication skills

Experience in B2B software

Initiative in problem-solving

Education

4+ years of experience in a technical support role

Tools

Salesforce

Zendesk

SQL

Job description

Zoom Information, Inc. is seeking a Customer Solutions Analyst II in Maryland. This role involves developing expertise in the ZoomInfo product suite while providing technical support and resolution for complex customer issues. You will be pivotal in improving organizational performance through robust tools and resources.

The ideal candidate will have over 4 years of experience in a B2B software environment and be proficient in handling complex technical challenges while efficiently communicating solutions to customers. A hybrid work setup is provided, requiring a minimum of three office days per week.