Senior Customer Service Specialist - Solid Waste (Remote)

Bernalillo County; United States; Hybrid; USD 53,297,000 - 75,933,000; Full time

Benefits offered by this job

Health benefits

Career development

Remote work options

Leave accruals

Education assistance

Job summary

Bernalillo County in Albuquerque, NM is seeking a Senior Customer Service Representative in the Solid Waste Section at 415 Silver Ave SW to handle inquiries, process requests, and support billing functions.

You will generate and track work orders, dispatch animal care or public works requests, and follow up to close cases while ensuring accuracy and excellent customer service. The county offers benefits, leave accruals, professional development, and flexible/work options as appropriate.

Qualifications

• Two years of clerical or office administration experience.
• High School Diploma or GED required.

Responsibilities

• Receive and respond to information requests via telephone in a calm, professional manner.
• Enter documentation requests into computer systems and spreadsheets.
• Generate and track work orders, including dispatch and follow-up.
• Handle animal care dispatch calls and public works service requests.
• Place and track collection calls for outstanding accounts.

Skills

Customer service

Data entry

Cash handling

Education

High School Diploma or GED

Job description

Bernalillo County in Albuquerque, NM is seeking a Senior Customer Service Representative in the Solid Waste Section at 415 Silver Ave SW to handle inquiries, process requests, and support billing functions.

You will generate and track work orders, dispatch animal care or public works requests, and follow up to close cases while ensuring accuracy and excellent customer service. The county offers benefits, leave accruals, professional development, and flexible/work options as appropriate.