Senior IT Technician — On‑Site Support & Security

Bernalillo County; Albuquerque (NM); On-site; USD 33,000 - 51,000; Full time

Job summary

Bernalillo County is seeking a Senior IT Technician to join the Customer Solutions and Services (CSS) team in an in‑person role. You will provide technical support, troubleshoot hardware/software issues, and manage upgrades, security, and backups across information systems.

The role involves on-site responsibilities at 415 Silver Ave SW and requires collaboration with IT divisions to ensure reliable operation and user support. Close date is 11/03/2026.

Qualifications

• High School Diploma or GED.
• Two years of work experience as a first or second responder performing set-ups, maintenance, or monitoring of an information system including network, operating systems, and user applications.
• Any equivalent combination of related education and/or experience may be considered for the above requirements.

Responsibilities

• Conducts an assessment of IT problems either on-site or remotely; investigates, troubleshoots, evaluates and resolves a variety of routine computer hardware, software, telecommunications, audio visual and peripheral equipment problems; determines whether a problem needs to be escalated to a higher-level staff member; and becomes a point of contact for any other higher-level Staff member or division if needed.
• Performs routine information system security duties performing updates and patches; implements network and data security standards in accordance with pertinent policies.
• Coordinates and plans with other IT divisions to implement and monitor hardware and software upgrades, patches, security, and backup/recovery processes. Acquires new or upgraded hardware and software, uses appropriate tools to install and test updates, and may develop utility programs to ensure compatibility with existing systems. Determines and documents installation parameters to support smooth integration, transition, and operational efficiency.
• Performs various system quality assurance activities; tests and troubleshoots system issues using appropriate technology; executes testing plans to validate functionality and resolve issues.
• Performs installation, operation and maintenance of computers and peripheral equipment; monitors routine system parameters such as response time and general performance; tests and sets up basic hardware and software configurations; performs basic maintenance and repair on system components.
• Performs OS and software installations, routine system backups, upgrades and/or other hardware/software support activities; connects computers to networks, printers, scanners and other peripheral equipment.
• Trains audio visual and desktop users regarding routine technical processes; provides information on basic system and application functions; explains user access rights.
• Informs management of existing or potential production problems; maintains problem logs; communicates with higher-level staff regarding documentation, testing and scheduling concerns; communicates production or testing problems to user departments and keeps them apprised of schedule changes.
• Assists in developing long-term strategies and capacity planning for meeting future hardware and organizational hardware needs.
• Coordinates with third-party support and PC equipment vendors to resolve technical problems with desktop computing equipment and software.
• Stays updated on new developments in, and analyze reviews of, computing technologies.
• Updates and maintains the computer inventory and equipment.
• Provides guidance/training to team members and lower-level staff.
• Provides after hours’ technology support as assigned.

Skills

IT Support

Education

High School Diploma or GED

Job description

Bernalillo County is seeking a Senior IT Technician to join the Customer Solutions and Services (CSS) team in an in‑person role. You will provide technical support, troubleshoot hardware/software issues, and manage upgrades, security, and backups across information systems.

The role involves on-site responsibilities at 415 Silver Ave SW and requires collaboration with IT divisions to ensure reliable operation and user support. Close date is 11/03/2026.