Senior Customer Service Specialist — SAP & Salesforce

Mitek, Inc.; Tolleson (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

13 paid holidays

Volunteer time off

Day One Medical/Rx

Job summary

MiTek, Inc. is seeking an experienced customer service professional to manage complex orders and service issues across SAP and Salesforce.

You will build strong relationships with internal teams and act as a trusted resource for customers, ensuring timely resolutions and accurate order processing. The role requires attention to detail, strong communication, and the ability to handle multiple priorities in a fast-paced manufacturing environment.

Qualifications

• 2+ Years of related customer service experience
• 2+ Years SAP (ERP), and Salesforce (CRM) experience
• Strong analytical, organizational, and problem-solving skills
• Ability to manage competing priorities with minimal supervision
• Demonstrated ability to collaborate effectively across multiple departments
• Excellent verbal and written communication skills
• Construction, manufacturing, or building products knowledge preferred

Responsibilities

• Manage customer inquiries, orders, and issue resolution activities through phone, email, Salesforce, and other communication channels.
• Process, maintain, modify, and monitor customer orders in SAP while ensuring accuracy and timely execution.
• Investigate and resolve customer questions related to orders, inventory, pricing, shipping, invoicing, product availability, and order execution.
• Analyze information across SAP, Salesforce, and other business systems to identify root causes and determine appropriate resolutions.
• Resolve customer complaints related to invoicing, shipping, product availability, order execution, returns, credits, and debits.
• Coordinate with internal teams to resolve customer and operational issues.
• Serve as a point of contact for escalated customer concerns and drive issues through resolution.
• Proactively communicate with customers regarding delays, backorders, service interruptions, corrective actions, and resolution timelines.
• Prepare and manage quotes for custom products while partnering with internal teams to develop customer solutions.
• Develop working knowledge of custom products, product applications, and technical product information.

Skills

SAP ERP

Salesforce CRM

Customer service

Analytical skills

Communication

Education

High School Diploma or GED

Associates degree preferred

Tools

SAP (ERP)

Salesforce

Job description

MiTek, Inc. is seeking an experienced customer service professional to manage complex orders and service issues across SAP and Salesforce.

You will build strong relationships with internal teams and act as a trusted resource for customers, ensuring timely resolutions and accurate order processing. The role requires attention to detail, strong communication, and the ability to handle multiple priorities in a fast-paced manufacturing environment.