Customer Success Specialist II - SAP & Salesforce

MiTek; Tolleson (AZ); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid time off and holidays

Day One Medical/Rx, Dental and Vision

Parental Leave and Adoption Support

Performance bonuses

Tuition reimbursement

401(k) matching and Profit Sharing

Disability & Life Insurance

Employee assistance programs

Job summary

MiTek is seeking a skilled Customer Support Specialist to manage complex orders and serve as a reliable resource across departments in Tolleson, AZ. This role emphasizes proactive communication and accurate order management.

You will work with SAP and Salesforce to resolve inquiries, prepare quotes for custom products, and coordinate with internal teams to deliver timely solutions. A strong service mindset and cross-functional teamwork are essential.

Qualifications

• 2+ years of related customer service experience.
• 2+ years SAP (ERP) and Salesforce (CRM) experience.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage competing priorities with minimal supervision.
• Excellent verbal and written communication skills.
• Construction, manufacturing, or building products knowledge preferred.

Responsibilities

• Manage customer inquiries, orders, and issue resolution activities through phone, email, Salesforce, and other communication channels.
• Process, maintain, modify, and monitor customer orders in SAP while ensuring accuracy and timely execution.
• Investigate and resolve customer questions related to orders, inventory, pricing, shipping, invoicing, product availability, and order execution.
• Analyze information across SAP, Salesforce, and other business systems to identify root causes and determine appropriate resolutions.
• Resolve customer complaints related to invoicing, shipping, product availability, order execution, returns, credits, and debits.
• Coordinate with internal teams to resolve customer and operational issues.

Skills

Customer service

Analytical skills

Organizational skills

Problem solving

Communication skills

Multitasking

Education

High School/GED

Associates degree

Tools

SAP

Salesforce

Job description

MiTek is seeking a skilled Customer Support Specialist to manage complex orders and serve as a reliable resource across departments in Tolleson, AZ. This role emphasizes proactive communication and accurate order management.

You will work with SAP and Salesforce to resolve inquiries, prepare quotes for custom products, and coordinate with internal teams to deliver timely solutions. A strong service mindset and cross-functional teamwork are essential.