Senior Customer Service Specialist - Packaging Solutions

Smurfit Westrock; Murfreesboro (TN); On-site; USD 42,000 - 58,000; Full time

Job summary

Smurfit Westrock in Murfreesboro, TN seeks a Customer Service Representative to liaison between customers, sales and operations. You will receive and process orders, manage inquiries, and maintain relationships across multiple customers, using knowledge of products, logistics, and inventory.

The role emphasizes proactive communication, timely pricing, and coordinating with production to ensure on-time delivery while supporting credit checks and reporting needs.

Qualifications

• 3+ years of customer service experience in manufacturing or related industry.
• High School diploma or GED is required.
• Experience with order entry, pricing, and invoicing preferred.
• Proficient in Microsoft Office and basic data reporting.

Responsibilities

• Receive and process routine customer orders and inquiries.
• Maintain ongoing relationships with customers and sales staff.
• Provide pricing information and production schedules to customers.
• Track inventory and order status; update customers accordingly.
• Run reports and share data with customers as needed.
• Coordinate with Quality and Pre-Pricing teams to resolve issues.
• Communicate effectively to ensure customer satisfaction and timely delivery.
• Enter orders via telephone, email, or personal contact.

Skills

Customer service

Communication

Collaboration

Problem solving

Microsoft Office

AS/400 knowledge

Education

High School diploma or GED

Tools

AS/400

Excel

Outlook

PowerPoint

Job description

Smurfit Westrock in Murfreesboro, TN seeks a Customer Service Representative to liaison between customers, sales and operations. You will receive and process orders, manage inquiries, and maintain relationships across multiple customers, using knowledge of products, logistics, and inventory.

The role emphasizes proactive communication, timely pricing, and coordinating with production to ensure on-time delivery while supporting credit checks and reporting needs.