Senior Customer Service Coordinator (Manufacturing)

Smurfit Westrock plc; Knoxville (TN); On-site; USD 42,000 - 60,000; Full time

Job summary

Smurfit Westrock plc in Knoxville, TN, is looking for a customer service professional to support order processing, inquiries and issue resolution in a fast-paced manufacturing environment.

You will maintain strong relationships with customers and sales staff, provide pricing, inventory and production schedule information, and collaborate across teams to ensure timely, accurate deliveries while upholding safety, quality, and service standards.

Qualifications

• High school diploma or equivalent.
• 3+ years of customer service experience.
• Manufacturing industry experience preferred.
• Strong written and verbal communication skills.
• Ability to solve issues with root-cause focus.
• Proficient in Microsoft Office programs.

Responsibilities

• Receive and process routine customer orders, inquiries, and/or customer issues related to orders.
• Maintain ongoing relationship with multiple customers and sales staff.
• Provide pricing, inventory availability and production schedule information to customers.
• Track order activity and alert staff to delivery problems.

Skills

Customer service

Communication skills

Microsoft Office

Team collaboration

Education

High school diploma or equivalent

Tools

Excel

PowerPoint

Outlook

Job description

Smurfit Westrock plc in Knoxville, TN, is looking for a customer service professional to support order processing, inquiries and issue resolution in a fast-paced manufacturing environment.

You will maintain strong relationships with customers and sales staff, provide pricing, inventory and production schedule information, and collaborate across teams to ensure timely, accurate deliveries while upholding safety, quality, and service standards.