Senior Director Client Services - Life & Annuities

Infosys McCamish Systems; United States; On-site; USD 180,000 - 260,000; Full time

Job summary

Infosys McCamish Systems, a prominent Atlanta-based subsidiary, seeks a Senior Director of Client Services to oversee all client interfaces within the account scope. You will lead client relationship management, drive the opportunity pipeline, and coordinate cross-functional delivery to fulfill commitments.

The role requires 14+ years in sales/relationship/account management, with preference for a Master’s degree and global delivery experience.

Qualifications

• Bachelor’s degree or foreign equivalent; progressive experience can substitute for education.
• 14+ years of experience with strong sales/relationship/account management.
• If a Master’s degree is completed, minimum 11 years of related experience.

Responsibilities

• Manage client relationships and drive new name pursuits within the account.
• Ensure delivery assurance by coordinating with delivery stakeholders to fulfill commitments.
• Create and govern the account plan, outlining relationships, opportunities, and revenue growth.

Skills

Client relationship management

Account management

Business development

Education

Bachelor’s degree or foreign equivalent

Master's degree (preferred)

Job description

Infosys McCamish is seeking a Senior director of Client Services. The Senior director-Client Services (SMCS) is responsible for all client interfaces within the assigned account scope. The SMCS works to build an account plan and is responsible for client management based on the account plan. Usually, the SMCS handles a single large/complex account in addition to new business pipeline growth and closure.

Role Description:

• Client relationship management and business development: manage client relationships, own and drive new name pursuits, own the opportunity management cycle: Prospect-Evaluate-Propose-Close
• Client delivery assurance: collaborate with all delivery stakeholders involved to ensure fulfilment of all commitments to the client
• Account planning and governance: create the account plan including relationships required, opportunities to be pursued, revenue growth, etc.

Basic Qualifications:

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• 14+ years of experience, with strong sales/relationship management/account management experience.
• If a Master's degree has been completed, then a minimum of 11 years’ experience related to the job description is required

Preferred Qualifications:

• Knowledge of industry specific go-to-market solutions
• Good understanding of industry specific business issues and drivers
• Global Delivery Model experience
• Track record in new business development and as an Account Manager in a rapidly growing client relationship
• Experience in the insurance industry vertical
• Track record of interacting and building relationship with C-level client contacts
• Hands‑on experience with proposal creation and leading proposal presentations
• Strong leadership, interpersonal, communication and presentation skills
• Wide variety of IT and business consulting engagement experience

Infosys McCamish Systems, an Atlanta-based subsidiary of Infosys BPM, is a prominent technology platform and service solutions provider specifically built for the global financial services, life insurance, and retirement sectors. Acquired by Infosys in 2009, the company functions as a comprehensive Third-Party Administrator (TPA) and center of excellence. It serves over 40 major insurance and investment clients. Its core offerings—delivered through Software-as-a-Service (SaaS), licensing, and business process management (BPM) models—include advanced core policy administration systems and specialized distribution management tools. In addition to policy lifecycle management, it ranks as one of the largest "behind-the-scenes" record-keepers for non-qualified deferred compensation retirement plans in the United States.

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