Senior Customer Service Specialist — Hybrid/Remote

SC Johnson Professional; United States; Remoto; USD 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

SC Johnson Professional Brantford is seeking an Administrative Support specialist to handle order entry, customer inquiries, pricing questions and CRM updates. The role supports designated accounts with efficient, accurate processing and strong communication.

The position requires 3+ years in admin or customer service, Grade 12, and familiarity with SAP and SalesLogix. On-site with potential remote day per supervisor, in Brantford, ON.

Competenze

• Grade 12 or equivalency gained through alternate education.
• 3+ years of Administrative Support OR Customer Service experience.

Mansioni

• Enter sales orders and credit note requests for designated accounts into SAP network computer system.
• Enter customer / distributor orders and answer or refer queries regarding pricing and shipping details for designated accounts.
• Issuing return orders and managing follow‑ups.
• Complete Sample orders for sales staff stock.
• Ensure all back‑orders and errors are rectified to the satisfaction of customers/distributors and company policy for designated accounts.
• Some customer maintenance in CRM program, Sales Logix as requested by Sales Office Manager
• Respond to general website inquiries.
• Assist with pricing updates and associated communication.

Conoscenze

Administrative support

Customer service

SAP S/4HANA

Formazione

Grade 12

Strumenti

SalesLogix (CRM)

Descrizione del lavoro

SC Johnson Professional Brantford is seeking an Administrative Support specialist to handle order entry, customer inquiries, pricing questions and CRM updates. The role supports designated accounts with efficient, accurate processing and strong communication.

The position requires 3+ years in admin or customer service, Grade 12, and familiarity with SAP and SalesLogix. On-site with potential remote day per supervisor, in Brantford, ON.