Senior Customer Experience Specialist

Wesco; Chicago (IL); Hybrid; USD 39,000 - 49,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

Retirement savings plans

Bonus or incentive plans

Job summary

Wesco in Glenview, IL is seeking a Senior Representative - Customer Service to address inquiries by phone, email, or walk-ins, delivering complex resolutions and coordinating with other departments.

You will build relationships, mentor teammates, handle payments for cash accounts, and support OEM activities, ensuring timely and accurate service and contributing to customer satisfaction.

Join a team that values accuracy, communication, and professional growth within a hybrid work setting.

Qualifications

• High School Degree or Equivalent required; Associates’ Degree preferred.
• 5+ years of relevant experience.
• Strong time management skills required, including ability to prioritize customer issues and resolve with positive outcomes
• Solid interpersonal skills that allow one to work effectively in a diverse working environment
• Able to effectively communicate both verbally and in writing
• Able to work well under pressure
• Strong attention to detail
• Able to handle customers sensitively, tactfully, diplomatically, and professionally at all times
• Proficient computer skills including familiarity with MS Word, Excel, and e-mail

Responsibilities

• Build and maintain business relationship with customers by providing prompt and accurate service to promote customer loyalty.
• Support customer base by answering questions and concerns, as well as handling customer account inquiries and complaints which are escalated from other departments.
• Mentor and give direction to team members and provide training on best practices.
• Process payments for cash account customers.
• Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
• Back-up support to sales counter with walk in and telephone inquiries.
• Will support OEM

Skills

Customer service

Communication

Time management

Mentoring

Problem solving

Education

High School Degree or Equivalent

Associates’ Degree preferred

Tools

MS Word

Excel

Job description

Wesco in Glenview, IL is seeking a Senior Representative - Customer Service to address inquiries by phone, email, or walk-ins, delivering complex resolutions and coordinating with other departments.

You will build relationships, mentor teammates, handle payments for cash accounts, and support OEM activities, ensuring timely and accurate service and contributing to customer satisfaction.

Join a team that values accuracy, communication, and professional growth within a hybrid work setting.