Senior Customer Service Specialist - Cross-Dept Liaison

SGS Consulting; Philadelphia (Philadelphia County); On-site; USD 42,000 - 66,000; Full time

Job summary

SGS Consulting is seeking a results‑driven professional for a customer service and order coordination role in the Philadelphia area. The successful candidate will respond to RFQs, manage due dates, and keep teams informed about commitments and status updates.

You should bring 3+ years in customer service, order ticket handling, and solid planning, scheduling, and communication skills. Nuclear/ pharma/biotech or military experience is a plus.

Qualifications

• 3+ years of customer service experience.
• Experience handling order tickets.
• Nuclear industry experience is helpful but not required.
• Pharma, bio pharma, bio tech, and Military experience is helpful.
• Strong planning and scheduling skills.
• Good written and spoken communications.

Responsibilities

• Respond to RFQs and manage due dates/commitment changes.
• Provide updates on item status.
• Collaborate extensively with multiple departments.
• Maintain constant communication flow with customers and internal teams.

Skills

Customer service

Order management

Planning & scheduling

Communication

Education

Bachelor’s or associate degree

Job description

SGS Consulting is seeking a results‑driven professional for a customer service and order coordination role in the Philadelphia area. The successful candidate will respond to RFQs, manage due dates, and keep teams informed about commitments and status updates.

You should bring 3+ years in customer service, order ticket handling, and solid planning, scheduling, and communication skills. Nuclear/ pharma/biotech or military experience is a plus.