Senior Customer Service Specialist

Hire Evolution Consulting; Hartford (CT); On-site; USD 36,000 - 50,000; Full time

Job summary

Hire Evolution Consulting is seeking a Senior Customer Service Representative onsite in Hartford, CT to serve as the primary contact for customers. You will respond to inquiries, resolve issues, document interactions, and follow established scripts to ensure consistent service.

The ideal candidate demonstrates strong communication, active listening, empathy, and problem-solving abilities. The role requires reliability, confidentiality, and the ability to manage high call volumes in a fast-paced

Qualifications

• Strong customer service orientation and a genuine interest in helping others.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly.
• Strong active listening and interpersonal skills.
• Effective problem-solving, research, and conflict-resolution abilities.
• Ability to remain calm, professional, and empathetic with upset customers.
• Ability to navigate multiple software applications and systems with accuracy.
• Strong attention to detail and accurate documentation.
• Ability to work independently and within a team in a structured environment.
• Must be at least 18 years old.
• High school diploma or equivalent.
• Minimum six months of call center experience.
• Associate degree may be considered in lieu of experience.
• Minimum typing speed of 30 words per minute.
• Background screening and drug testing completed.

Responsibilities

• Respond to high volumes of inbound customer calls with accurate information and assistance.
• Document all customer interactions clearly and thoroughly in designated systems.
• Follow scripts, policies, and procedures to ensure consistent service delivery.
• Provide clear information based on established processes and requirements.
• Identify recurring inquiries and trends to improve call center performance.
• Handle challenging interactions with professionalism, empathy and patience.
• Research customer inquiries to resolve issues promptly.
• Maintain confidentiality of sensitive information.
• Meet or exceed call volume, quality, and accuracy targets.
• Navigate multiple software applications efficiently during customer interactions.
• Maintain a professional, customer-focused approach throughout all interactions.

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Documentation

Attention to detail

Conflict resolution

Typing speed

Call center experience

Attendance and punctuality

Independent work

Education

High school diploma or equivalent

Associate degree considered

Job description

Hire Evolution Consulting is seeking a Senior Customer Service Representative onsite in Hartford, CT to serve as the primary contact for customers. You will respond to inquiries, resolve issues, document interactions, and follow established scripts to ensure consistent service.

The ideal candidate demonstrates strong communication, active listening, empathy, and problem-solving abilities. The role requires reliability, confidentiality, and the ability to manage high call volumes in a fast-paced