In-Person Commercial Service Advocate CRM & Retention

ETS (United States); Hartford (VT); On-site; USD 30,000 - 34,000; Full time

Job summary

ETS in Hartford, VT seeks a Commercial Service Representative for an in-person, full-time role. You will engage with customers, promote products, and manage CRM data to support service delivery and sales growth.

Key responsibilities include serving as the main contact for inquiries, maintaining accurate records in CRM and case systems, and developing retention strategies with sales collaboration. Strong typing, communication, and problem-solving are essential.

Qualifications

• Ability to type at least 70 words per minute.
• Strong interpersonal and relationship management with proven sales track record.
• Proficient in Microsoft Office and CRM software.
• Excellent problem-solving, analytical, and communication abilities.

Responsibilities

• Engage with customers to assess support needs and promote relevant products and services.
• Maintain customer and sales information in CRM and case management systems to track activities and resolve issues.
• Serve as the primary point of contact for commercial service inquiries, ensuring timely and accurate service delivery.
• Develop and implement customer retention strategies, including welcome and stay packets, and coordinate follow-up with sales representatives.

Skills

Typing 70 wpm

Sales experience

Interpersonal skills

CRM software

MS Office

Communication skills

Tools

CRM software

Microsoft Office

Job description

ETS in Hartford, VT seeks a Commercial Service Representative for an in-person, full-time role. You will engage with customers, promote products, and manage CRM data to support service delivery and sales growth.

Key responsibilities include serving as the main contact for inquiries, maintaining accurate records in CRM and case systems, and developing retention strategies with sales collaboration. Strong typing, communication, and problem-solving are essential.