Senior Customer Service Specialist

University of Miami; Coral Gables (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

The University of Miami is seeking a Customer Service Representative 3 to join our team in Florida. This role handles inquiries, complaints, and service requests via multiple channels, guiding junior staff and ensuring timely resolutions.

We value strong communication, teamwork, and technical proficiency with office software and CRM systems. The position is full-time, with standard benefits and a commitment to exemplary service to students and the community.

Qualifications

• High School Diploma or equivalent required.
• Minimum 3 years of relevant experience.
• Strong communication and problem-solving skills.

Responsibilities

• Assist, address, and respond to inquiries, requests for service, and complaints.
• Guide lower-level staff and escalate unresolved issues to leadership when needed.
• Maintain records of customer interactions in applicable databases.

Skills

Learning Agility

Teamwork

Technical Proficiency

Communication

Customer Service Mindset

Education

High School Diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

The University of Miami is seeking a Customer Service Representative 3 to join our team in Florida. This role handles inquiries, complaints, and service requests via multiple channels, guiding junior staff and ensuring timely resolutions.

We value strong communication, teamwork, and technical proficiency with office software and CRM systems. The position is full-time, with standard benefits and a commitment to exemplary service to students and the community.