Customer Service Pro II – Evening/Weekend Support

University of Miami; Town of Florida (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

The University of Miami invites applications for a full-time Customer Service Representative 2 within the UHealth Department of Clinical Access. The role involves receiving, reviewing, and addressing inquiries, including complaints and information requests, via face-to-face, email, fax, phone, and regular mail.

Core duties include handling general inquiries, researching issues, coordinating with other departments, logging interactions, and escalating unresolved grievances as needed.

Qualifications

• Ability to communicate effectively in both oral and written form.
• <br/>Ability to recognize, analyze and solve a variety of problems.
• <br/>Ability to process and handle confidential information with discretion.
• <br/>Ability to work evenings, nights, and weekends as necessary.
• <br/>Proficiency in Microsoft Office.

Responsibilities

• Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
• Researches inquiries to address issues or concerns.
• Refers concerns to other service areas/departments for follow-up, as needed.
• Resolves routine and basic problems and communicates solutions or requested information to the customer.
• Verifies that appropriate changes/resolutions have been finalized.
• Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.
• Escalates and refers unresolved customer grievances to department leadership for further review, as necessary
• Reviews and processes confidential information with discretion.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Skills

Verbal & Written Communication

Problem Solving

Confidentiality

MS Office Proficiency

Time Management

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

The University of Miami invites applications for a full-time Customer Service Representative 2 within the UHealth Department of Clinical Access. The role involves receiving, reviewing, and addressing inquiries, including complaints and information requests, via face-to-face, email, fax, phone, and regular mail.

Core duties include handling general inquiries, researching issues, coordinating with other departments, logging interactions, and escalating unresolved grievances as needed.