Customer Care & Solutions Specialist

University of Miami; United States; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical benefits

Tuition remission

Job summary

University of Miami is seeking a customer service–oriented staff member to handle inquiries, service requests, and complaints in a professional, confidential environment. The role emphasizes accurate record-keeping, issue resolution, and collaboration across departments, supporting patients and staff.

The position requires at least a high school diploma or equivalent, plus 2 years of relevant experience, and proficiency with standard office software.

Qualifications

• High School Diploma or equivalent or relevant experience, certification or license.
• Certification and Licensing: Refer to department description for applicable certification requirements
• Experience: Minimum 2 years of relevant experience required
• Learning agility: adapt to new procedures, technologies and priorities.
• Teamwork: collaborate with others and contribute to a team environment.
• Technical proficiency: proficient with office software and systems.
• Communication: strong written and verbal communication skills.

Responsibilities

• Receives, addresses, and responds to general inquiries, requests for service/support, and/or complaints.
• Researches inquiries to address issues or concerns.
• Refers concerns to other service areas/departments for follow-up as needed.
• Resolves routine problems and communicates solutions or information to customers or patients.
• Keeps records of customer interactions and final resolutions in the database.
• Escalates unresolved grievances to department leadership for review.
• Reviews and processes confidential information with discretion.

Skills

Learning agility

Teamwork

Technical proficiency

Communication

Education

High School Diploma or equivalent

Certification or license (refer dept)

Job description

University of Miami is seeking a customer service–oriented staff member to handle inquiries, service requests, and complaints in a professional, confidential environment. The role emphasizes accurate record-keeping, issue resolution, and collaboration across departments, supporting patients and staff.

The position requires at least a high school diploma or equivalent, plus 2 years of relevant experience, and proficiency with standard office software.