Senior Customer Service Specialist

Oracle Corporation; Columbia Township (MO); On-site; USD 35,000 - 52,000; Full time

Job summary

Ll Oefentherapie is seeking a capable IT support specialist to join a fast-paced database/applications company. You will work with the team to deliver real-time 24x7 enterprise-wide technical support for internal and external customers, including user support of hardware and business applications.

The role handles moderately complex assignments, requiring judgment to resolve problems and make routine recommendations.

Qualifications

• Experience providing technical support in enterprise environments.
• Strong customer service and communication skills.
• Ability to prioritize and manage multiple tasks.

Responsibilities

• Deliver real-time 24x7 enterprise-wide technical support for internal and external customers.
• Provide user support for end-user hardware and business applications; troubleshoot problems and liaise with resolving groups.

Job description

As a member of this fast-paced, leading edge database/applications company, work with the team to deliver real time 24x7 enterprise-wide technical support for internal and/or external customers. This includes, but is not limited to: user support of end-user hardware and business applications, troubleshooting of technical problems and acting as a liaison between customers and resolving groups.

Works on assignments that are moderately complex in nature where judgment is needed in resolving problems and making routine recommendations. Follows standard practices and procedures. Normally receives no instructions on routine work and general instruction on new assignments. Exceptional customer service and interpersonal skills. Strong written and verbal communication skills. Ability to organize, prioritize, and manage multiple tasks simultaneously. Team player. Strong attention to detail.