Customer Service Specialist

Oracle Corporation; Rutland (VT); On-site; USD 24,000 - 46,000; Full time

Job summary

Oracle Corporation in Rutland, VT seeks an experienced End-User Support Specialist to provide day-to-day technical support for desktops, laptops, and network systems. You will troubleshoot hardware and software issues, document resolutions, and replace defective equipment as needed.

The role includes software installation, updates, and coordinating with teams to resolve OS and connectivity problems. The position requires prioritizing and escalating issues, with knowledge transfer to resolve

Qualifications

• Experience providing day-to-day technical support for end-users' hardware and software.
• Familiarity with operating systems, hardware, and connectivity issues.
• Ability to document resolutions and escalate when needed.

Responsibilities

• Provide day-to-day technical support for end-user hardware and software.
• Troubleshoot hardware and software issues and document resolutions.
• Repair or replace defective equipment and assist with software installation and updates.
• Prioritize and escalate issues as appropriate and coordinate with other teams.

Skills

End-user support

Troubleshooting

Hardware issues

Software issues

Tools

Ticketing system

Remote desktop tools

Job description

As a team member, you will provide day-to-day technical support end-users hardware and software needs and project-based support. You will provide routine, technical support and maintenance for desktop, laptop, and network systems including hardware, application software, operating systems, and connectivity. In addition, you will be responsible for troubleshooting hardware and software issues and document resolution with support as needed while also repairing or replacing defective equipment with support as needed. As a team member, you will also install, configure, update end-user desktop and laptop software with support as needed, and prioritize and escalte issues when appropriate. Finally, you will use knowledge transfer forums to identify and resolve problems and contribute to all desktop support phases, including coordination, monitoring, tracking, and resolution related to client installations, upgrades, software, hardware, operating systems, and operating system configuration issues.

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $17.36 to $33.03 per hour; from: $36,100 to $68,700 per annum.