Software Support Specialist I

Military, Veterans and Diverse Job Seekers; San Diego (CA); On-site; USD 45,000 - 70,000; Full time

Job summary

Military, Veterans and Diverse Job Seekers is seeking a Software Support Specialist I to provide direct customer support, assess client software needs, and assist with testing, trainings, and installations in a dynamic environment.

The role involves configuring client data, following Change Control procedures, and travel up to 25% (international travel may be required). Strong communication and CRM/SQL skills are essential.

Qualifications

• One or more years of customer service experience, preferably in tech support or telecommunications.
• Strong computer skills including Word, Excel, Outlook and CRM usage.
• Experience with SQL, Excel, Crystal Reports, or similar database/reporting tools.
• Ability to analyze problems, identify solutions, and select appropriate actions.
• Strong written and verbal communication skills, including group training ability.

Responsibilities

• Provide direct customer support with professional interaction and timely responses.
• Assess and identify client software needs.
• Assist in testing of new and existing software.
• Plan and conduct end-user training.
• Assist with software installations and data conversion configurations.
• Ensure Change Control Process is followed for changes/upgrades in test and production environments.
• Travel up to 25% by car or plane; some positions require international travel.

Skills

Customer service

Technical support

Microsoft Office

CRM (Microsoft CRM)

SQL

Data analysis

Training

Communication skills

Tools

Crystal Reports

Microsoft CRM

SQL

Job description

About the job Software Support Specialist I

Primary Accountabilities

• Provide direct customer support with professional interaction by responding to incoming requests for service, prioritizing urgency of calls, researching issues, and responding back to client in a timely manner.
• Assess and identify client software needs.
• Assist in testing of new and existing software.
• Plan and conduct training of end users.
• Assist with software installations.
• Perform accurate and appropriate system configuration for conversion of client data.
• Ensure that the Change Control Process is being followed for implementation of changes and upgrades on client test and production environments.
• Ability to travel 25% by car and/or plane, may include weekend travel. Ability to travel internationally is required for some positions. Current valid drivers license required.
• It is expected that the incumbent shall perform other duties as assigned within his/her capabilities as determined by management, and based on the needs of the business.

Experience:

• One or more years experience in customer service; customer service in technical support or telecommunications preferred.
• Strong computer skills required, including ability to effectively utilize Microsoft Office (Word, Excel, and Outlook) and Microsoft CRM
• Strong understanding of accounting principles and one or more years of accounting work experience preferred for some positions
• Experience with SQL, Excel, Crystal Reports, and other computer database/reporting tools
• Ability to analyze problems, identify workable solutions, and select appropriate course of action
• Strong written and verbal communication skills including ability to train in a group setting