Senior Customer Service & Sales Operations Manager

MedTeam Staffing Inc.; Walled Lake (MI); On-site; USD 90,000 - 150,000; Full time

Job summary

MedTeam Staffing Inc. is seeking a Sales and Customer Service Manager to act as the main liaison among customers, Sales, Operations, Accounting and brokers in a CPG environment.

You will oversee customer service, order management, and support the sales process from order entry through issue resolution. Responsibilities include leading the Order Processing team, maintaining data in SAP and Salesforce, and ensuring accurate pricing and account information.

Qualifications

• 10+ years of progressive customer service experience in the CPG industry.
• Demonstrates ownership and accountability for responsibilities and results.
• Experience in customer service, sales operations, or account management.

Responsibilities

• Manage and resolve customer inquiries, issues, and escalations in a timely and professional manner.
• Serve as the liaison between customers, Sales, Operations, Accounting, and brokers.
• Manage and support Order Processing to ensure accurate, timely processing of orders.
• Support Sales with customer service, order management, pricing, reporting, and account activities.
• Develop and improve customer service and order processes for accuracy and efficiency.
• Collaborate with Accounts Receivable to resolve pricing adjustments and payment issues.
• Maintain accurate customer and pricing data in SAP, including documentation.
• Manage Salesforce administration and maintenance for customer records and reports.
• Maintain current customer files and required account documentation.
• Handle inquiries from prospective customers and qualify leads.

Skills

Customer service leadership

Order management

Cross-functional collaboration

Account management

Data accuracy

Tools

SAP

Salesforce

TrueCommerce

Excel

EDI

Google Workspace

Job description

MedTeam Staffing Inc. is seeking a Sales and Customer Service Manager to act as the main liaison among customers, Sales, Operations, Accounting and brokers in a CPG environment.

You will oversee customer service, order management, and support the sales process from order entry through issue resolution. Responsibilities include leading the Order Processing team, maintaining data in SAP and Salesforce, and ensuring accurate pricing and account information.