Senior Customer Service Representative - Peripheral Vascular - 1st Shift

Stryker; United States; Hybrid; USD 34,977 - 55,916; Full time

Job summary

Stryker is looking for a Customer Service Representative in the United States to handle incoming calls and email requests, ensuring strong communication with customers.

The ideal candidate should have a High School Diploma and three years of relevant experience. Skills in Salesforce and order processing are preferred. The position offers a hybrid work model, allowing for in-office work two days a week.

Salary ranges from $25.39 to $40.59 per hour depending on experience level.

Qualifications

• Three years of relevant work experience required.
• Preferred experience as account representative or in customer service.

Responsibilities

• Answer incoming calls and process email requests.
• Build and maintain relationships with customers.
• Perform Salesforce data entry and meet KPIs.

Skills

Customer service experience

Salesforce data entry

Order processing

Communication skills

Education

High School Diploma or GED

Tools

Oracle

Salesforce

NetSuite

Job description

Work Flexibility: Hybrid

Schedule

• 1st Shift: Mon - Fri, 8:30am – 5pm
• Hybrid: In-office 2x/week
• Overtime based on business needs

What you will do

• Answer incoming calls and processes email requests
• Place orders for distribution of product
• Build and maintain sustainable relationships with internal/external customers
• Provide accurate, valid, and complete information to our customer base and field sales team
• Follow up and help improve communication, workflow, and process guidelines
• Perform Salesforce data entry
• Meet required KPIs for PO processing, call requirements and email response time
• Partner with Warehouse and Logistics team to ensure orders are processed
• Communicate and collaborate with the customer service team, and proactively engage supervisor and manager on any issues/situations
• Adheres to all applicable medical device mandated compliance requirements

What you need

Required

• High School Diploma or GED
• Three (3) years’ relevant work experience

Preferred

• Experience as account representative; order processing; customer service
• Experience in Oracle, Salesforce, NetSuite

United States of America Pay Ranges

• US10: $25.39 - $34.35 USD Hourly
• US15: $26.55 - $35.91 USD Hourly
• US30: $30.01 - $40.59 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.