Senior Customer Service Representative - Hybrid

Stryker; Irvine (CA); Hybrid; USD 37,000 - 49,000; Full time

Job summary

Stryker Corporation is seeking a Customer Service representative in Irvine, CA for a hybrid schedule (Mon–Fri, 8:30am–5pm) with overtime as needed. You will handle inquiries, process orders, and coordinate with internal teams to resolve issues while supporting sales opportunities.

The role requires a High School Diploma or GED with 3 years of relevant experience; SAP Medical Device experience is preferred. Salary ranges from $26.55 to $35.91 per hour.

Qualifications

• High School Diploma or GED required with 3 years of relevant work experience.
• Preferred experience as account representative; order entry; SAP Medical Device experience.

Responsibilities

• Handle customer inquiries and coordinate with internal departments to resolve issues related to product information, pricing, shipping, warranty claims, and repairs, while identifying new and add-on business opportunities.
• Serve as a liaison for internal and external customers, answering calls and processing email requests with professionalism and accuracy.
• Place and process product orders while partnering with Warehouse and Logistics to ensure timely distribution.
• Build and maintain strong relationships with customers and the field sales team by providing accurate and complete product information.
• Perform data entry in Salesforce and ensure all order and customer records are up to date.
• Meet required KPIs, including purchase order processing, call handling, and email response times.
• Follow up on customer inquiries and support improvements in communication, workflow, and process guidelines.
• Collaborate with the customer service team and escalate issues to supervisors or managers as needed.
• Ensure compliance with all medical device regulatory requirements and perform additional duties as assigned.

Skills

Customer service

Sales coordination

Data entry

Education

High School Diploma or GED

Tools

SAP

Job description

Work Flexibility:

Hybrid Schedule: Monday – Friday, 8:30am – 5pm Overtime based on business needs

What you will do

• This role involves handling customer inquiries, coordinating with internal departments to resolve issues related to product information, pricing, shipping, warranty claims, and repairs, while also identifying new and add-on business opportunities.


• Serve as a liaison for internal and external customers, answering calls and processing email requests with professionalism and accuracy


• Place and process product orders while partnering with the Warehouse and Logistics team to ensure timely distribution


• Build and maintain strong relationships with customers and the field sales team by providing accurate and complete product information


• Perform data entry in Salesforce and ensure all order and customer records are up to date


• Meet required KPIs, including purchase order processing, call handling, and email response times


• Follow up on customer inquiries and support improvements in communication, workflow, and process guidelines


• Collaborate with the customer service team and escalation issues to supervisors or managers as needed


• Ensure compliance with all medical device regulatory requirements and perform additional duties as assigned

What you need

• Required High School Diploma or GED Three (3) years’ relevant work experience


• Preferred Experience as account representative; order entry; SAP Medical Device Experience


• $26.55 - $35.91 USD Hourly


• Travel Percentage: 0%

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility

Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location.

Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based.

Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category.

Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.