Senior Customer Service Representative

Houston Methodist; Wilmington (DE); On-site; USD 95,000 - 133,000; Full time

Benefits offered by this job

Learning stipends

Flexible Wilmington, DE hours

Job summary

Houston Methodist in Wilmington, DE seeks a Senior Customer Service Representative responsible for both strategy and execution in developing new markets. The role emphasizes cold calling and outbound campaigns with a salary range of $95,000–$133,000 and a contract-based position.

Expected to drive upsell/renewal conversations, test messaging, and scale outbound efforts while collaborating across teams. Competitive compensation includes learning stipends and flexible hours in Wilmington, DE.

Qualifications

• Growth mindset that treats feedback as fuel
• Learner's pace that keeps up with shifting requirements
• Cross-functional ease with teams across departments
• Sharp organizational skills to juggle multiple workstreams
• Proven Cold Calling results, ideally in Wilmington, DE

Responsibilities

• Use Critical Thinking and Cold Calling tools to automate and scale outbound efforts
• Test messaging variations and iterate based on performance data
• Carry the booth conversation past small talk into next steps
• Find the performance-driven hook that makes Wilmington, DE prospects lean in
• Drive upsell and renewal conversations with existing Houston Methodist accounts
• Collaborate with sales and marketing to align on outbound strategy

Skills

Cold Calling

Growth mindset

Cross-functional collaboration

Organizational skills

Tools

Gorgias

Job description

Help Houston Methodist reach new markets in DE as a Senior Customer Service Representative responsible for both strategy and execution. Sized right for 6 years of Cold Calling, this DE role pays $95,000 - $133,000 and opens a path you actually want to walk.

Key Responsibilities

• Use Critical Thinking and Cold Calling tools to automate and scale outbound efforts
• Test messaging variations and iterate based on performance data
• Carry the booth conversation past small talk into next steps
• Find the performance-driven hook that makes Wilmington, DE prospects lean in
• Drive upsell and renewal conversations with existing Houston Methodist accounts

What You'll Bring

• A growth mindset that treats feedback as fuel, not threat
• A learner's pace that keeps up with shifting requirements
• Cross-functional ease, from Emotional Intelligence engineers to Gorgias marketers
• Sharp organizational skills and an ability to juggle multiple workstreams
• Proven Cold Calling results, ideally seasoned in Wilmington, DE

For sales marketing teams who've been burned before, Houston Methodist is the hands-dirty Wilmington, DE partner that finally keeps its promises. A senior engineer and a director debate Active Listening ideas on equal footing in our Wilmington standups.

At Houston Methodist the paycheck opens at $95,000 - $133,000 and the perks, from learning stipends to flexible Wilmington, DE hours, only widen from there.

The listing went live again hours ago for the contract position.