Customer Service Representative

Houston Methodist; Inglewood (CA); On-site; USD 80,000 - 122,000; Full time

Benefits offered by this job

Robust benefits package

Hands-on mentorship

Job summary

Houston Methodist is seeking a Customer Service Representative in Inglewood, CA to own the sales marketing mission from day one and focus on outcomes over features. You will be part of a quality-obsessed team dedicated to delivering value to customers.

The role offers a salary range of $80,000–$122,000 with strong mentorship and a robust benefits package. From networking nights to campaign calendars, you will build pipelines, manage sponsorships, test messaging, and drive upsell and renewal

Qualifications

• A bias toward asking the dumb question before the expensive mistake.
• Remote-native problem-solving that doesn't wait for permission.
• The self-awareness to know which problems are yours to solve.
• Demonstrated Written Communication expertise in a fast-moving sales marketing environment.
• A growth mindset that treats feedback as fuel, not threat.
• Comfort with the freelance cadence of an Inglewood-based operation.

Responsibilities

• Show up at Inglewood, CA networking nights with a reason to follow up
• Build the campaign calendar that keeps Inglewood, CA pipeline full year-round
• Manage event sponsorships and lead-capture programs across Inglewood, CA
• Test three subject lines, kill two, scale the winner
• Read the sales marketing market and reposition the offer when it shifts
• Drive upsell and renewal conversations with existing Houston Methodist accounts
• Coach the Customer Service Representative team off discounting and onto value selling
• Write follow-ups that get answered, not the ones that get ignored

Skills

Written Communication

Problem-Solving

Growth Mindset

Self-Awareness

Curiosity

Job description

Stop pitching features and start selling outcomes, the way Houston Methodist's Customer Service Representative team approaches every Inglewood account. From day one you own a slice of the sales marketing mission, earn $80,000 - $122,000, and lean on 3 years to move fast.

Key Responsibilities

• Show up at Inglewood, CA networking nights with a reason to follow up
• Build the campaign calendar that keeps Inglewood, CA pipeline full year-round
• Manage event sponsorships and lead-capture programs across Inglewood, CA
• Test three subject lines, kill two, scale the winner
• Read the sales marketing market and reposition the offer when it shifts
• Drive upsell and renewal conversations with existing Houston Methodist accounts
• Coach the Customer Service Representative team off discounting and onto value selling
• Write follow-ups that get answered, not the ones that get ignored

What You'll Bring

• A bias toward asking the dumb question before the expensive mistake
• Remote-native problem-solving that doesn't wait for permission
• The self-awareness to know which problems are yours to solve
• Demonstrated Written Communication expertise in a fast-moving sales marketing environment
• A growth mindset that treats feedback as fuel, not threat
• Comfort with the freelance cadence of an Inglewood-based operation

Houston Methodist is a quality-obsessed team based in Inglewood, CA, building products that customers rely on every day. The door to every manager at Houston Methodist is genuinely open, calendar permitting and politics aside.

You get $80,000 - $122,000, a robust benefits suite, and hands-on mentorship aimed at making you a stronger sales marketing professional.