Customer Service Manager

Energy Innovation Corp; Boston (MA); Remote; USD 124,000 - 203,000; Full time

Job summary

Meta seeks a Customer Service Manager for a remote-native Boston, MA team. You will own the funnel from first click to closed-won, guide onboarding for new clients, and coordinate cross-functional launches with creative, product, and operations.

You will also walk MA partners through co-marketing and drive adoption of conflict-resolution practices, while managing social media calendars and community engagement. Coaching and benefits accompany this role.

Qualifications

• The self-awareness to know which problems are yours to solve
• The discipline to finish the boring 20% that makes the rest matter
• Familiarity with the rhythms of a warm-yet-rigorous remote team
• An eye for the deeply collaborative detail that separates fine from finished
• Sharp organizational skills and an ability to juggle multiple workstreams
• Comfort interpreting data and translating findings into clear recommendations
• Clear thinking under the kind of pressure Boston, MA deadlines bring

Responsibilities

• Cultivate referral channels and strategic partnerships in Boston
• Walk new sales marketing clients through onboarding so they stick around
• Own the funnel from first click to closed-won, top to bottom
• Coordinate cross-functional launches with creative, product, and operations
• Walk MA partners through co-marketing they'll say yes to
• Push Conflict Resolution adoption so the MA team stops flying blind
• Win back the accounts a previous Customer Service Manager let slip
• Hands-on ownership of social media calendars and community engagement

Job description

Pipeline math is unforgiving, and Meta's Customer Service Manager thrives on it, turning People Management into a predictable revenue habit. At Meta, a remote Customer Service Manager earns $124,000 - $203,000, owns meaningful projects, and grows with a team that ships fast.

Key Responsibilities

• Cultivate referral channels and strategic partnerships in Boston
• Walk new sales marketing clients through onboarding so they stick around
• Own the funnel from first click to closed-won, top to bottom
• Coordinate cross-functional launches with creative, product, and operations
• Walk MA partners through co-marketing they'll say yes to
• Push Conflict Resolution adoption so the MA team stops flying blind
• Win back the accounts a previous Customer Service Manager let slip
• Hands-on ownership of social media calendars and community engagement

What You'll Bring

• The self-awareness to know which problems are yours to solve
• The discipline to finish the boring 20% that makes the rest matter
• Familiarity with the rhythms of a warm-yet-rigorous remote team
• An eye for the deeply collaborative detail that separates fine from finished
• Sharp organizational skills and an ability to juggle multiple workstreams
• Comfort interpreting data and translating findings into clear recommendations
• Clear thinking under the kind of pressure Boston, MA deadlines bring

There's a reason sales marketing leaders keep calling Meta: this remote-native Boston, MA team simply refuses to ship anything mediocre. We hire spirited-and-grounded people, get out of their way, and let the Problem Solving results speak.

Our Meta offer is built to keep you: $124,000 - $203,000, coaching, benefits, and hours that flex around the MA life you want.