Senior Customer Service Receptionist (Information Desk)

University Hospital; Newark (NJ); Sur place; USD 30 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical & Prescription Drug Coverage

Dental & Vision Insurance

HSA & FSA

Disability Insurance

Pension Plan

Pet Insurance

EAP

Professional Development

Résumé du poste

University Hospital is seeking a Senior Customer Service Receptionist to register visitors for visitation and same-day procedures, creating visitor badges in the Visitor Management System. You will greet patients and visitors, directing them to the correct locations and providing friendly, prompt assistance.

You will also assist in training new staff, take the lead at the Information Desk as needed, and support the supervisor in their absence to ensure high customer satisfaction in a fast-paced

Qualifications

• High School Diploma or equivalent with 3+ years in business, hospitality or healthcare.
• Preferred: Associate Degree with 1 year in related field.
• Strong computer and data entry skills with website navigation.

Responsabilités

• Register visitors for visitation and same-day procedures using the Visitor Management System.
• Greet patients and visitors and offer friendly, prompt assistance.
• Direct patients and visitors to the correct destinations.
• Assist in training new staff members.
• Take the lead at the Information Desk as needed.
• Support the supervisor’s absence to ensure high customer satisfaction.

Connaissances

Strong computer skills

Excellent written and verbal skills

Team player

Patience and professionalism

Time management

Multi-tasking

Friendly demeanor

Formation

High School Diploma

Associate Degree (preferred)

Outils

Visitor Management System

Description du poste

Overview

About the Role

The primary purpose of the Senior Customer Service Receptionist position is to register visitors for visitation and/or same day procedures by creating a visitor badge using the Visitor Management System; greet patients and visitors while providing friendly and prompt assistance when directing them to their destination as appropriate. Assists in the training of new staff, takes lead at the Information Desk and provide support in the supervisor’s absence to ensure customer satisfaction.

Responsibilities

What You’ll Do

• Registers visitors for visitation and same‑day procedures by creating visitor badges using the Visitor Management System.
• Greets patients and visitors, offering friendly and prompt assistance.
• Directs patients and visitors to their appropriate destinations.
• Assists in training new staff members.
• Takes the lead at the Information Desk as needed.
• Provides support in the supervisor’s absence to ensure high customer satisfaction.

Qualifications

What You’ll Bring

• High School Diploma or equivalent and at least three (3) years of experience in a business, hospitality, or healthcare-related field.
• Preferred: Associate Degree plus at least one (1) year of experience in a business, hospitality, or healthcare-related field.
• Strong computer skills, including data entry, website navigation, and use of various software for daily operations.
• Excellent written and verbal communication skills.
• Ability to work effectively in a team environment.
• Demonstrates patience, empathy, and professionalism.
• Able to organize and manage multiple priorities in a fast‑paced environment.
• Strong problem‑solving skills with a friendly and welcoming demeanor.
• Good interpersonal and conflict‑resolution skills.
• Ability to multi‑task and maintain proper telephone etiquette.
• Strong time‑management skills and attention to detail.
• May be required to work evenings, weekends, and holidays.
• Bilingual skills preferred.

What We Offer

• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Compensation

The expected hourly range for this position is TC/1450: Probationary Rate $21.79 - Job Rate $22.29 - Two (2) Year Rate $22.96 per hour, in accordance with the New Jersey Pay Transparency Law; final compensation will be commensurate with experience and qualifications.

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.