Transfer Center Scheduler, EMS

University Hospital; Newark (NJ); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision Insurance

HSA/FSA

Disability insurance

Pension plan

Pet insurance

EAP

Professional development

Job summary

University Hospital is seeking a Transfer Center Scheduler to act as receptionist and registrar for the Transfer Center. You will schedule, confirm, maintain, and monitor patient transfers and discharges, handling registration and general duties.

The role requires a high school diploma or GED, at least one year of relevant experience, and strong computer and customer service skills, with familiarity in EPIC and StatCall preferred.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• Minimum of one year of experience in patient registration and/or scheduling.
• Proficient computer skills, including Microsoft Office applications.
• Excellent customer service skills required.
• Detail-oriented with strong organizational and communication skills.
• Professional telephone etiquette required.
• Ability to multitask effectively in a fast-paced environment.
• Knowledge of EPIC and StatCall software preferred.

Responsibilities

• Coordinate appropriate and timely transportation requests.
• Confirm, maintain, and monitor patients’ transfer and/or discharge.
• Pre-register transfer patients in EPIC and StatCall.
• Coordinate with Bed Management and Ambulance Communications for bed assignment or discharge.
• Document ambulance arrival times in StatCall.
• Facilitate routine non-clinical transportation requests such as lab work, records, or surgical trays.
• Develop and maintain good customer relations within department guidelines.

Skills

Customer service

Communication

Multitasking

Telephone etiquette

Attention to detail

Education

High school diploma or GED

Associate degree

Tools

Microsoft Office

EPIC

StatCall

Job description

About The Role

The primary purpose of the Transfer Center Scheduler position is to function as a receptionist and scheduler/registrar for the University Hospital's Transfer Center including scheduling, confirming, maintaining, and monitoring patient transfers and discharges, registration, receptionist activities and other general duties.

Responsibilities

What You’ll Do

• Coordinates appropriate and timely transportation requests.
• ccurately confirms, maintains, and monitors patients’ transfer and/or discharge.
• Pre-registers transfer patients completely and accurately in the EPIC and StatCall software.
• Coordinates with Bed Management and Ambulance Communication for timely transfer, appropriate bed assignment or discharging of patient.
• Documents and records ambulance arrival times into StatCall software.
• acilitates routine, non-clinical transportation requests such as, lab work, records, surgical trays, etc.
• Develops and maintains good customer relations skills consistent with the department’s guidelines.

Qualifications

What You’ll Bring

• High school diploma or GED required; Associate degree preferred.
• Minimum of one (1) year of experience in patient registration and/or scheduling required.
• Proficient computer skills, including Microsoft Office applications.
• Excellent customer service skills required.
• Detail-oriented with strong organizational and communication skills.
• Professional telephone etiquette required.
• Ability to multitask effectively in a fast-paced environment.
• Ability to present information clearly and effectively in one-on-one and small group settings.
• Knowledge of EPIC and StatCall software preferred.

What We Offer

• Medical & Prescription Drug Coverage
• Dental & Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Account (FSA)
• Short- & Long-Term Disability Insurance
• Pension Plan
• Pet Insurance
• Employee Assistance Program (EAP)
• Professional Development

Compensation (NJ Job Transparency Law)

In compliance with New Jersey’s Pay Transparency Act, the hourly range for this position is TC/1550: Probationary Rate $23.48- Job Rate $23.98- Two (2) Year Rate $24.70. University Hospital considers multiple factors when determining compensation, including (but not limited to) the scope and responsibilities of the position, the candidate’s relevant work experience, education and training, key skills, internal equity, market data, and organizational needs.

About Us

University Hospital is one of the nation’s leading academic medical centers. As the principal teaching affiliate of Rutgers New Jersey Medical School and the only state-certified Level 1 Trauma Center in Northern New Jersey, University Hospital is training the next generation of physicians and advancing science to discovery while taking exceptional care of patients, regardless of their financial situation.