PATIENT SERVICES REP

Cooper University Health Care; United States; Remote; USD 25,000 - 40,000; Full time

Job summary

Cooper University Health Care is seeking a Patient Registration Clerk for remote work to greet patients, complete full registration, verify demographics and insurance, and coordinate appointments across the care continuum.

Responsibilities include collecting co-pays, reconciling the cash drawer, handling front desk duties, and performing outreach via MyChart messaging and calls. Excellent communication and multitasking are required.

Qualifications

• Proficiency in patient registration, scheduling, and insurance pre-certifications/authorizations.
• Experience with referrals and coordinating with care teams is preferred.
• Strong customer service, communication, and teamwork skills are essential.

Responsibilities

• Greet patients and guests using AIDET, perform full registration, and validate demographics and insurance information.
• Collect co-pays and reconcile cash drawer; handle front desk communications and medical record documentation.
• Schedule appointments across the healthcare continuum, including follow-ups and test referrals.
• Perform outreach via MyChart messaging, phone calls, and reminders; maintain timely documentation in the medical record.
• Coordinate with multidisciplinary teams and adapt to varying patient volumes and shifts.

Skills

Registration proficiency

Scheduling

Insurance pre-certifications

Authorizations

Referrals

Customer service

Education

High School Diploma or equivalent

Tools

Epic

Job description

Remote

Short Description

Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.

Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures. Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls.

Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are). Requires ability to stand and walk for periods of time depending on location for two to eight (2-8) hours per assigned shift.

Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.

Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis. Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and workqueues such as patient reg, referrals, etc. Complies with procedures for transcription of orders (radiology and/or scheduling).

Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.

Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies. Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct. Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.

Requires flexibility and the ability to multitask in a face paced environment and adjust to the patient volume. May be asked to work at other Ambulatory offices based on volume.

Other duties as assigned by the manager.

Experience Required

Minimum one year of recent registration or billing experience working in a medical facility preferred.

• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
• Epic experience preferred.
• Excellent organizational, written/verbal communication and teamwork skills.
• Demonstrated performance of excellent customer service skills.

Education Requirements

High School Diploma or equivalent required.

License/Certification Requirements

NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.

Special Requirements

• Customer service-oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette.
• Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers.

Hourly Rate Min $18

Hourly Rate Max $29

The New Jersey Pay Transparency Act requires disclosure of the pay range for this position.

A salary offer will vary based on the job role, candidate experience, qualifications, internal pay equity and market data.