Customer Service Representative

Staffmark Group; Plano (TX); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Job summary

Staffmark Group is seeking a Customer Service Representative for a fully on-site contract role in Plano, TX. You will compile and distribute reporting, support field service repair organizations, and assist internal partners across Sales, Parts, Repair and Product Management.

The ideal candidate has a Bachelor's degree and 8+ years' experience in customer service or warranty operations, with strong communication, documentation, and ERP/SAP skills.

Qualifications

• Bachelor's degree preferred.
• 8+ years' experience in customer service, repair services operational support, or warranty claims.
• Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
• Strong ability to work independently and manage one's time.

Responsibilities

• Compile and distribute reporting to direct management assigned, established on a set schedule as well as on an ad hoc basis using all available data resources including but not limited to company ERP systems.
• Monitor and communicate performance levels and provide operational support for assigned field service repair organizations.
• Support internal partners including but not limited to Sales, Contact Centers, Parts, Repair and Product Management in resolving or advising on complex issues and opportunities.
• Approve the referral of unresolved grievances to designated departments for further investigation.
• Performance of all other duties as assigned by direct management or made apparent during the course of the performance of the job.

Skills

Professional communication

Problem solving

Time management

Education

Bachelor's degree preferred

Tools

SAP

ERP systems

Job description

Staffmark Total Talent Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices, and appliances located in Plano, TX.

Schedule: Fully on-site, Monday - Friday | 8:00 AM to 5:00 PM (hours may vary)

Customer Service Representative

Top Skills:

1. Professional communication
2. Problem solving
3. Time management

Responsibilities:

• Compile and distribute reporting to direct management assigned, established on a set schedule as well as on an ad hoc basis using all available data resources including but not limited to company ERP systems.
• Monitor and communicate performance levels and provide operational support for assigned field service repair organizations.
• Support internal partners including but not limited to Sales, Contact Centers, Parts, Repair and Product Management in resolving or advising on complex issues and opportunities.
• Approve the referral of unresolved grievances to designated departments for further investigation.
• Performance of all other duties as assigned by direct management or made apparent during the course of the performance of the job.

Requirements:

• Bachelor's degree preferred
• 8+ years' experience in customer service, repair services operational support, or warranty claims
• Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills
• Strong ability to work independently and manage one's time
• Strong ability to accurately document and record customer/client information
• Previous experience with computer applications, such as Microsoft Word, PowerPoint, Excel, ERP systems and SAP
• Strong analytical and problem-solving skills
• Ability to adapt to an under-change management environment

Staffmark talent working with this client receives competitive compensation and a great benefits package!

Employee Benefits Include:

• Medical
• Dental
• Vision
• 401k
• Paid Time Off + More!

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors.