Senior Customer Service & Logistics Specialist

MSI; Edison (NJ); On-site; USD 33,062 - 35,817; Full time

Benefits offered by this job

Bonuses

Paid Time Off

Medical Insurance

401(k) matching

Tuition Reimbursement

Life Insurance

Disability Insurance

Job summary

MSI in Edison, NJ seeks a Senior Customer Service Representative to handle customer transactions, process orders, and track inventory to optimize truckloads. The role requires strong communication, multitasking, and knowledge of MS Office tools. Some travel may be required, with full-time hours and room for growth.

The position offers hourly pay, overtime, and potential bonuses. Applicants should have a high school diploma and at least 3 years in customer service within a Big Box retailer, with

Qualifications

• High School Education required; some college work preferred.
• Minimum 3 years customer service experience in a Big Box retailer.
• Clear communication and positive language use.
• Attentiveness and ability to multitask.
• Proven mathematical skills and quick calculations.

Responsibilities

• Handle customer transactions efficiently and accurately.
• Record and maintain customer contact details.
• Build and maintain customer relationships and answer sales calls.
• Track stock levels and schedule trucking and delivery.
• Prepare sales orders, quotes, and process payments.
• Troubleshoot issues during delivery and coordinate with Sales.

Skills

Customer service

Multitasking

Communication

Mathematical skills

MS Outlook

MS Word

MS Excel

Bilingual Spanish

Education

High School Diploma

Some college coursework

Job description

MSI in Edison, NJ seeks a Senior Customer Service Representative to handle customer transactions, process orders, and track inventory to optimize truckloads. The role requires strong communication, multitasking, and knowledge of MS Office tools. Some travel may be required, with full-time hours and room for growth.

The position offers hourly pay, overtime, and potential bonuses. Applicants should have a high school diploma and at least 3 years in customer service within a Big Box retailer, with