Showroom Customer Care Specialist

MSI; Edison (NJ); On-site; USD 40,000 - 54,300; Full time

Benefits offered by this job

Bonuses

Annual pay increases

Paid Time Off

Medical, Dental, and Vision Insurance

Disability insurance

Life Insurance

401(k) with company match

Tuition Reimbursement

Employee tutoring program

Job summary

MSI is seeking an Entry Level Customer Service Representative to join our on-site team in Edison, New Jersey. You will engage customers through phone, email, and in-person interactions in the showroom, guide product selection, and process orders and logistics.

Responsibilities include delivering excellent service, maintaining accurate records, scheduling deliveries, and supporting sales while upholding MSI standards and customer satisfaction.

Qualifications

• High School Diploma required; some college coursework preferred.
• 1 year of customer service experience or more.
• Strong communication skills with a positive, solution-oriented approach.
• Attention to customer needs and details; ability to manage multiple tasks simultaneously.
• Goal-oriented with a focus on delivering excellent customer service.
• Strong math skills and ability to perform quick calculations.
• Proficient with PCs and a multi-window environment; intermediate MS Outlook, Word, and Excel skills.
• Bilingual (Spanish) preferred.

Responsibilities

• Provide exceptional customer service through phone, email, and in-person interactions.
• Build and nurture strong customer relationships.
• Assist customers in selecting the appropriate products for their needs.
• Retrieve and bring product samples to customers in the showroom
• Address customer issues related to transactions, deliveries, and products
• Accurately maintain customer contact information and transaction records.
• Follow up with customers on quotes, inquiries, and sales opportunities.
• Process sales transactions, payments, and generate sales orders.
• Schedule deliveries and coordinate logistics for material shipments.
• Create shipping orders and packing lists.
• Answer inbound sales calls and proactively make outbound calls.
• Ensure showroom displays are maintained to the highest standards.
• Monitor stock levels to ensure efficient processing of customer orders.
• Support trade customers by understanding their project needs and recommending suitable MSI materials.
• Maintain marketing materials for easy customer access.
• Collaborate with Sales Representatives to keep account transactions and inventory up to date.
• Stay informed about company products and services.
• Perform additional duties as required.

Skills

Customer service

Communication

Multitasking

Attention to detail

Numeric calculations

MS Outlook

MS Word

MS Excel

Education

High School Diploma

Some college coursework preferred

Tools

POS system

Job description

MSI is seeking an Entry Level Customer Service Representative to join our on-site team in Edison, New Jersey. You will engage customers through phone, email, and in-person interactions in the showroom, guide product selection, and process orders and logistics.

Responsibilities include delivering excellent service, maintaining accurate records, scheduling deliveries, and supporting sales while upholding MSI standards and customer satisfaction.