Senior Customer Service & Donations Specialist

Goodwill Industries of Southern NJ and Philadelphia; Bellmawr (NJ); On-site; USD 27,000 - 34,000; Full time

Job summary

Goodwill Industries of Southern NJ and Philadelphia is seeking a dedicated Donation-Utility Associate and Barcoder to support daily store operations. You will process donations and register transactions, maintain clean sales floors, and assist customers with round-up programs.

This role requires reliability, friendly service, and flexibility for nights/weekends with adherence to safety procedures. Cross-training and opening/closing duties may be assigned to enhance store productivity.

Qualifications

• Customer Service: meet customer needs and resolve issues professionally.
• Honesty/Integrity: be truthful and credible in the workplace.
• Reliability: dependable and trustworthy.
• Attention to detail: accurate and thorough in tasks.
• Communication: clear instructions in English.

Responsibilities

• Process register transactions and handle money accurately.
• Maintain a clean, organized sales floor and dressing rooms.
• Encourage Round-Up donations and achieve monthly 40% Round-Up average.
• Cross-train as Donation-Utility Associate and Barcoder; support store growth.
• Open and close procedures when needed; follow safety and policy guidelines.

Skills

Customer Service

Honesty

Reliability

Attention to detail

Communication

Job description

Goodwill Industries of Southern NJ and Philadelphia is seeking a dedicated Donation-Utility Associate and Barcoder to support daily store operations. You will process donations and register transactions, maintain clean sales floors, and assist customers with round-up programs.

This role requires reliability, friendly service, and flexibility for nights/weekends with adherence to safety procedures. Cross-training and opening/closing duties may be assigned to enhance store productivity.