ACCOUNT REPRESENTATIVE III - Range 11 / AMEA

Municipality of Anchorage

Anchorage (AK)

On-site

USD 50,000 - 65,000

Full time

11 hours ago

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Benefits offered by this job

Medical/Dental/Vision/Audio

Life Insurance

Dependent Life Insurance

Short Term Disability

Long Term Disability

Flexible Spending Accounts – Health &/

Health Savings Accounts

State of Alaska PERS Program

401(k) and 457 Savings Plans

Employee Assistance Program

Paid Leave Plan

13 Paid Holidays

Job summary

Municipality of Anchorage seeks a customer service-focused clerk to support the Anchorage Water & Wastewater Utility. You will assist customers, explain billing, collect payments, and coordinate online access, working with internal departments to resolve issues.

Work schedule is Monday–Friday, 8:00–17:00, with potential telecommuting after probation. A high school diploma and 3 years in customer service or accounting is required.

Qualifications

High school diploma, GED, or equivalent, and three (3) years of experience in a customer service, collection, or accounting environment.

Responsibilities

Provide exceptional customer service in support of water and wastewater utility operations.
Resolve customer concerns, maintain billing accuracy, and foster relationships through responsive service and clear communication.
Explain utility services, billing rates, and payment options; collect monthly payments and establish payment arrangements.
Manage delinquent accounts and assist customers with online account access; coordinate with internal departments and field service scheduling.

Skills

Customer service

Collections

Accounting

Education

High school diploma, GED, or equivalent

Job description

Job Information

Open to the general public and any current Municipal employee.

This position is represented by the Anchorage Municipal Employee Association (AMEA) and is subject to the provisions of the current agreement between the Municipality of Anchorage and the Union.

DEPARTMENT: Anchorage Water & Wastewater Utility

HOURS OF WORK: Monday to Friday, 08:00 to 17:00

LOCATION: 3000 Arctic Boulevard

Remote work schedule opportunities (telecommuting) may be considered after successful completion of probation, at the discretion of management and with the approval of the department head. Not all positions are eligible for remote work (telecommuting) per P&P 40-40.

To be considered for employment, candidates must be legally authorized to work and accept employment in the United States. The Municipality of Anchorage is not able to provide any type of sponsorship, including Student Visas and Employment Visas, under any circumstances.

Example of Duties

The primary objective of this position is to provide exceptional customer service in support of water and wastewater utility operations. Responsible in resolving customer concerns, maintaining billing accuracy, and fostering strong relationships through responsive service and clear communication. Core responsibilities include explaining utility services, billing rates, and payment options; collecting monthly payments; establishing payment arrangements; managing delinquent accounts; and assisting customers with online account access; and works closely with internal departments. Proficiency in customer information systems—such as KUBRA, Maximo, customer information systems, and service dispatch tools—is essential. Additionally, this role coordinates field service appointments for on-site work, such as inspections, repairs, or key box locates. Perform other duties as assigned.

Minimum Qualifications / Substitutions / Preferences

High school diploma, GED, or equivalent, and three (3) years of experience in a customer service, collection, or accounting environment.

Employment is conditional based on satisfactory background check which includes criminal, education, and employment history.

Additional Important Information

Preference will be given to Anchorage Municipal Employees Association (AMEA) employees. AMEA employees who are successful in the screening process will be forwarded to the department for consideration prior to any non-AMEA candidates.

The Municipality of Anchorage participates in the U.S. Department of Homeland Security E-verify Program. For more information, please go to http://www.uscis.gov/E-verify. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.

If selected for hire, appointment in this position will be conditional based upon a satisfactory Municipal Employment Office conducted Background Check. A Background Check encompasses criminal history, verifying education, and verifying dates of employment.

Military Service Interview Preference

Veterans who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach to the application a copy of their DD Form 214, DD Form 256, NGB Form 22, or a letter from the US Department of Veterans Affairs, recognizing the person as a veteran. The attached documentation must show an honorable discharge or general (under honorable conditions) discharge. The minimum qualifications of the position must be met for preference consideration.

Individuals currently serving as a member in good standing in the National Guard or the organized military reserves who wish to be considered for interview preference, as permitted in Municipal Personnel Rules 3.30.031 D, must attach proof of current service to the application. Proof of current service can be shown by submission of a statement of service which, at a minimum, shows the full name, date of birth, Social Security Number, date service began, branch of service, rank, name of command providing the information, and unit of assignment. The statement of service must be on a form or letterhead of the individual’s command organization, and shows the name, signature, title, and contact information of the signer providing the statement of service. The minimum qualifications of the position must be met for preference consideration.

The Municipality of Anchorage is an Employer of National Service. Please be sure to include any volunteer work with AmeriCorps, Peace Corps, or other national service programs on your application in the work history portion.

The MOA is an EO and AA Employer and complies with Title I of the ADA.

For information regarding requests for reasonable accommodations related to employment under the Americans with Disabilities Act, please contact the Municipality of Anchorage ADA Coordinator at 907-343-4571.

Health / Medical Benefits