Senior Customer Service Associate: Global Support & Data Integrity

NCBioImpact; North Carolina; On-site; USD 42,000 - 54,000; Full time

Job summary

Thermo Fisher Scientific in North Carolina is seeking a Senior Customer Service Representative to support customers through the lifecycle, handling administration, orders, quotations, and master data with accuracy.

You will work in an office setting on a standard Mon-Fri schedule, collaborating with cross-functional teams to ensure exceptional service and adherence to SLAs while developing professionally within a global life sciences leader.

Qualifications

• Minimum 2 years of customer service experience in a shared service center, multinational, or office environment.
• Preferred Fields of Study: Business Administration, Science, or related field.
• Strong written and verbal communication skills in English; additional language proficiency may be required.
• Demonstrated proficiency in Microsoft Office applications.
• Experience with ERP systems and CRM platforms preferred.
• Excellent problem-solving abilities and attention to detail.
• Strong organizational skills with ability to prioritize multiple tasks effectively.
• Initiative-taking with a positive, collaborative mindset.
• Ability to handle complex customer requirements and manage escalations professionally.
• Consistent record of meeting performance metrics and service level agreements.
• Capacity to work independently and handle ambiguous situations.
• Ability to develop and maintain effective relationships with internal and external stakeholders.
• Demonstrated judgment and diplomacy in customer interactions.
• Willingness to participate in cross-training and support activities as needed.
• Experience in data accuracy and quality control.
• Ability to work in a standard office environment with regular computer use.

Responsibilities

• Provide exceptional support throughout the customer lifecycle, including administration, order management, quotations, and master data maintenance.
• Collaborate with cross-functional teams to deliver outstanding service with accuracy and professionalism.
• Support processes to maintain data quality and fulfill customer requirements.
• Contribute to a diverse environment and participate in ongoing professional development opportunities.
• Maintain high standards of customer satisfaction and adherence to service level agreements.

Skills

Customer service

English communication

MS Office

ERP systems

CRM platforms

Attention to detail

Organizational skills

Cross-functional collaboration

Education

Bachelor’s degree in Business Administration

Tools

MS Office

ERP systems

CRM platforms

Job description

Thermo Fisher Scientific in North Carolina is seeking a Senior Customer Service Representative to support customers through the lifecycle, handling administration, orders, quotations, and master data with accuracy.

You will work in an office setting on a standard Mon-Fri schedule, collaborating with cross-functional teams to ensure exceptional service and adherence to SLAs while developing professionally within a global life sciences leader.