Sr Customer Service Administrator

ThermoFisher Scientific; Carlsbad (CA); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Medical and dental plans

Vision plan

Paid time off

Parental leave

401(k) plan

Employee stock purchase plan

Job summary

Thermo Fisher Scientific in Carlsbad, CA, is seeking a Service Administrator for a hybrid administrative/technical role within the Calibration Lab. You will handle customer communication, quotes, purchase orders, and service documentation while coordinating equipment shipping and receiving.

The role requires strong organizational and communication skills, plus hands-on ability to support pipette service and maintenance in a fast-paced lab environment. Onsite 5 days a week."

Qualifications

• Requires High School Diploma or equivalent preferred.
• Strong customer service and problem-solving skills are essential.
• Proficiency with Microsoft 365 apps (Outlook, Word, Excel) and basic IT literacy.

Responsibilities

• Receive and process customer equipment for calibration, repair, and preventative maintenance.
• Prepare customer quotes and process purchase orders.
• Communicate service updates, findings, and approvals to customers.

Skills

Customer service

Problem solving

Time management

Communication

Microsoft 365

Outlook

Excel

Word

Education

High School Diploma or equivalent

Tools

CRM system

Job description

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

The Service Administrator is a hybrid administrative and technical role that supports both customer service operations and pipette maintenance activities within the Calibration Lab. Under the direction of the Calibration Lab Manager, this position is responsible for customer communication, quotations, purchase orders, equipment receiving and shipping, and service documentation. This role requires a combination of strong organizational, customer service, and hands-on technical skills to ensure a high-quality customer experience and efficient lab operations.

Location Requirement:

This position is fully onsite at our Thermo Fisher Scientific facility located at 5781 Van Allen Way, Carlsbad, CA 92008 . Candidates must be able to work onsite at this location 5-days a week.

DESCRIPTION

Administrative Responsibilities

• Receive and process customer equipment for calibration, repair, and preventative maintenance.

• Prepare customer quotes and process purchase orders.

• Communicate with customers regarding service updates, findings, and approvals.

• Maintain accurate work orders and service records in the CRM system.

• Coordinate equipment shipping and receiving activities.

Technical Responsibilities

• Perform preventative maintenance on Thermo Fisher Scientific and other manufacturers' manual and electronic pipettes.

• Support basic pipette service and maintenance activities.

• Follow service procedures and quality standards.

• Assist in maintaining an organized and efficient laboratory environment.

REQUIREMENTS

• High School Diploma or equivalent preferred.

• Physical Requirements: This is a highly mobile role that requires frequent walking, standing, and movement throughout the workday. Candidates must be able to meet the physical demands of the position and work comfortably in a fast-paced and hands-on environment.

• Ability to work effectively both independently and collaboratively within a team, exercising sound judgment and decision-making skills.

• Strong customer service and problem-solving skills.

• Basic to intermediate proficiency with Microsoft 365 applications, including Outlook, Word, and Excel.

• Good verbal and written communication skills.

• Strong organizational and time management skills.

• Attention to detail and ability to keep accurate records.

• Work involves periods of sitting, standing, walking, reaching, bending, and handling materials.

• Performs repetitive handling of pipettes and other small components requiring manual dexterity.

• Provide references prior to interview.

Compensation and Benefits

The hourly pay range estimated for this position based in California is $20.41–$30.61.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.