Global Customer Service Specialist — Data & Orders

NCBioImpact; Morrisville (NC); On-site; USD 52,000 - 75,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Senior Customer Service Representative in a Standard Mon-Fri office setting. You will support customers through administration, orders, quotations, and master data, while collaborating with cross-functional teams to ensure accuracy and top-tier service.

The role emphasizes professional growth and high-quality, compliant interactions. The ideal candidate brings 2+ years in customer service, strong English communication, and experience with ERP/CRM systems and

Qualifications

• 2+ years of customer service in a shared service center, multinational, or office setting.
• Strong written and verbal English; additional language skills are a plus.
• Proficiency with ERP and CRM platforms and Microsoft Office.
• Demonstrated problem-solving and attention to detail.
• Ability to manage multiple tasks and meet performance metrics.

Responsibilities

• Handle administration, order management, quotations, and master data maintenance.
• Provide exceptional support throughout the customer lifecycle.
• Collaborate with cross-functional teams to deliver high-quality service.
• Maintain the highest standards of accuracy and professionalism in interactions.
• Participate in professional development and training opportunities.

Skills

Customer service

English communication

Problem solving

Attention to detail

Time management

Cross-functional collaboration

Stakeholder relationships

Escalation handling

Education

Bachelor's degree in Business Administration, Science, or related field

Tools

ERP systems

CRM platforms

Microsoft Office

Job description

Thermo Fisher Scientific is seeking a Senior Customer Service Representative in a Standard Mon-Fri office setting. You will support customers through administration, orders, quotations, and master data, while collaborating with cross-functional teams to ensure accuracy and top-tier service.

The role emphasizes professional growth and high-quality, compliant interactions. The ideal candidate brings 2+ years in customer service, strong English communication, and experience with ERP/CRM systems and