Medical Information Associate - I

NCBioImpact; Morrisville (NC); Sur place; USD 52 000 - 75 000; Plein temps

Résumé du poste

Thermo Fisher Scientific is seeking a Senior Customer Service Representative in a Standard Mon-Fri office setting. You will support customers through administration, orders, quotations, and master data, while collaborating with cross-functional teams to ensure accuracy and top-tier service.

The role emphasizes professional growth and high-quality, compliant interactions. The ideal candidate brings 2+ years in customer service, strong English communication, and experience with ERP/CRM systems and

Qualifications

• 2+ years of customer service in a shared service center, multinational, or office setting.
• Strong written and verbal English; additional language skills are a plus.
• Proficiency with ERP and CRM platforms and Microsoft Office.
• Demonstrated problem-solving and attention to detail.
• Ability to manage multiple tasks and meet performance metrics.

Responsabilités

• Handle administration, order management, quotations, and master data maintenance.
• Provide exceptional support throughout the customer lifecycle.
• Collaborate with cross-functional teams to deliver high-quality service.
• Maintain the highest standards of accuracy and professionalism in interactions.
• Participate in professional development and training opportunities.

Connaissances

Customer service

English communication

Problem solving

Attention to detail

Time management

Cross-functional collaboration

Stakeholder relationships

Escalation handling

Formation

Bachelor's degree in Business Administration, Science, or related field

Outils

ERP systems

CRM platforms

Microsoft Office

Description du poste

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION

Join our team at Thermo Fisher Scientific as a Senior Customer Service Representative, where you'll contribute to our mission to make the world healthier, cleaner, and safer. You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance. Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism. This role offers professional development opportunities while contributing to groundbreaking scientific advances.

REQUIREMENTS

• Minimum 2 years of customer service experience in a shared service center, multinational, or office environment
• Preferred Fields of Study: Business Administration, Science, or related field
• Strong written and verbal communication skills in English; additional language proficiency may be required
• Demonstrated proficiency in Microsoft Office applications
• Experience with ERP systems and CRM platforms preferred
• Excellent problem-solving abilities and attention to detail
• Strong organizational skills with ability to prioritize multiple tasks effectively
• Initiative-taking with a positive, collaborative mindset
• Ability to handle complex customer requirements and manage escalations professionally
• Consistent record of meeting performance metrics and service level agreements
• Capacity to work independently and handle ambiguous situations
• Ability to develop and maintain effective relationships with internal and external stakeholders
• Demonstrated judgment and diplomacy in customer interactions
• Willingness to participate in cross-training and support activities as needed
• Experience in data accuracy and quality control
• Ability to work in a standard office environment with regular computer use