Senior Customer Service Advisor - Randburg

Placements24; United States; Vor Ort; USD 29.000 - 36.000; Vollzeit

Benefits dieser Stelle

Salary bonus

Leadership development

Benefits package

Dynamic team environment

Randburg location

Professional development

Zusammenfassung

Placements24's client is seeking an experienced Senior Customer Service Advisor to lead a busy Randburg-based team. In this office role you will handle complex inquiries, mentor junior staff, and contribute to service strategy to boost satisfaction and loyalty.

You will maintain deep knowledge of products and policies, collaborate across departments, and help develop training materials. The position offers a senior salary, performance bonuses, and a comprehensive benefits package in a dynamic,

Qualifikationen

• Extensive experience in a customer service or client relations role with demonstrated leadership qualities.
• Exceptional communication, negotiation, and conflict-resolution skills.
• Proven ability to mentor and train team members.
• Strong analytical skills and experience with CRM systems.
• Ability to manage multiple priorities and work effectively under pressure.
• Proactive and solutions-oriented mindset.

Aufgaben

• Handle complex customer inquiries and resolve escalated issues with professionalism.
• Provide guidance and mentorship to junior customer service representatives.
• Develop and implement strategies to improve customer satisfaction and retention.
• Analyze customer feedback and identify areas for service enhancement.
• Collaborate with other departments to resolve cross-functional customer issues.
• Maintain in-depth knowledge of company products, services, and policies.
• Represent the company in a positive and professional manner at all times.
• Contribute to team performance by meeting and exceeding service level agreements.
• Assist in developing training materials and onboarding new team members.
• Identify opportunities for process improvements within the customer service department.

Kenntnisse

Leadership

Communication

Mentoring

CRM

Analytical

Multitasking

Problem solving

Conflict resolution

Ausbildung

Higher education preferred

Tools

CRM software

Jobbeschreibung

Our client is seeking an experienced and highly motivated Senior Customer Service Advisor to join their dynamic team in Randburg , Gauteng. This senior role requires an individual with a proven track record in customer service, capable of handling complex inquiries, mentoring junior staff, and contributing to service strategy. You will be instrumental in ensuring the highest levels of customer satisfaction and loyalty. This is an office-based position, providing a collaborative and professional environment in Randburg . This is a significant opportunity to advance your career in customer service within the bustling economic hub of Randburg .

Key Responsibilities

• Handle complex customer inquiries and resolve escalated issues with professionalism.
• Provide guidance and mentorship to junior customer service representatives.
• Develop and implement strategies to improve customer satisfaction and retention.
• Analyze customer feedback and identify areas for service enhancement.
• Collaborate with other departments to resolve cross-functional customer issues.
• Maintain in-depth knowledge of company products, services, and policies.
• Represent the company in a positive and professional manner at all times.
• Contribute to team performance by meeting and exceeding service level agreements.
• Assist in developing training materials and onboarding new team members.
• Identify opportunities for process improvements within the customer service department.

Requirements

• Extensive experience in a customer service or client relations role, with demonstrated leadership qualities.
• Exceptional communication, negotiation, and conflict-resolution skills.
• Proven ability to mentor and train team members.
• Strong analytical skills and experience with CRM systems.
• Ability to manage multiple priorities and work effectively under pressure.
• A proactive and solutions-oriented mindset.
• Residing in or able to commute regularly to Randburg , Gauteng.
• Higher education qualification is preferred.
• Proficiency in relevant software and tools.
• A passion for delivering outstanding customer experiences.

Benefits

• Attractive senior-level salary and performance bonuses.
• Leadership development opportunities.
• Comprehensive benefits package.
• Work in a dynamic and supportive team environment.
• Prime location in Randburg .
• Contribute to shaping customer service excellence.Regular professional development and training.