Senior Customer Service Leader – Mentorship & Strategy

Placements24; United States; Sur place; USD 29 000 - 36 000; Plein temps

Avantages offerts par ce poste

Salary bonus

Leadership development

Benefits package

Dynamic team environment

Randburg location

Professional development

Résumé du poste

Placements24's client is seeking an experienced Senior Customer Service Advisor to lead a busy Randburg-based team. In this office role you will handle complex inquiries, mentor junior staff, and contribute to service strategy to boost satisfaction and loyalty.

You will maintain deep knowledge of products and policies, collaborate across departments, and help develop training materials. The position offers a senior salary, performance bonuses, and a comprehensive benefits package in a dynamic,

Qualifications

• Extensive experience in a customer service or client relations role with demonstrated leadership qualities.
• Exceptional communication, negotiation, and conflict-resolution skills.
• Proven ability to mentor and train team members.
• Strong analytical skills and experience with CRM systems.
• Ability to manage multiple priorities and work effectively under pressure.
• Proactive and solutions-oriented mindset.

Responsabilités

• Handle complex customer inquiries and resolve escalated issues with professionalism.
• Provide guidance and mentorship to junior customer service representatives.
• Develop and implement strategies to improve customer satisfaction and retention.
• Analyze customer feedback and identify areas for service enhancement.
• Collaborate with other departments to resolve cross-functional customer issues.
• Maintain in-depth knowledge of company products, services, and policies.
• Represent the company in a positive and professional manner at all times.
• Contribute to team performance by meeting and exceeding service level agreements.
• Assist in developing training materials and onboarding new team members.
• Identify opportunities for process improvements within the customer service department.

Connaissances

Leadership

Communication

Mentoring

CRM

Analytical

Multitasking

Problem solving

Conflict resolution

Formation

Higher education preferred

Outils

CRM software

Description du poste

Placements24's client is seeking an experienced Senior Customer Service Advisor to lead a busy Randburg-based team. In this office role you will handle complex inquiries, mentor junior staff, and contribute to service strategy to boost satisfaction and loyalty.

You will maintain deep knowledge of products and policies, collaborate across departments, and help develop training materials. The position offers a senior salary, performance bonuses, and a comprehensive benefits package in a dynamic,