Senior Customer Requirements Analyst

Assertive Professionals; United States; Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

401(k) Match

Profit Sharing

Company-paid Life Insurance

Dental

Vision

STD/LTD

National medical plan

Job summary

Assertive Professionals is seeking a Senior Customer Requirements Analyst to support the DoD/DoW client in Quantico, VA. This onsite position offers strong benefits and opportunities to influence IT investments and business processes.

The role requires deep experience in requirements analysis, technical writing, and adherence to federal regulations, with a focus on governance, testing, and rollout activities. Collaboration across multiple teams is essential.

Qualifications

• 10 years of relevant experience in customer-facing support or analysis.
• Bachelor’s degree or higher; or 8+ years in customer-facing roles.
• Demonstrated technical writing and process-improvement experience.
• Knowledge of FAR/DFARS/CAS and DoD/DoW policies.
• Fluent reading, writing, and speaking of English.

Responsibilities

• Provide requirements analysis, tracking, and recommendations for DCSA Enterprise Operations.
• Serve as liaison for customer requirements, IT capability requests, and system requirements.
• Support user acceptance testing, training, rollout activities, and governance.
• Monitor user experience and service-delivery metrics; coordinate efforts across teams.

Skills

10 years of relevant experience

Education

Bachelor's degree or higher

Eight years of experience in customer-facing support

Job description

Assertive Professionals is seeking a Senior Customer Requirements Analyst supporting our DoD/DoWcustomer in Quantico, VA.

This is an open position.

This is a great opportunity to work for an employee-centric, fast-growing small business. We offer an excellent benefits package, including PTO, 401(k) Match at 5%, Profit Sharing, Company-paid Life Insurance, Dental, Vision, STD/LTD, and two options under a national medical plan with employee contribution.

This position provides80 hours of paid leave annually, accrued throughout the year plus 11 federal holidays. Paid leave accruals vary by contract and are established based on customer requirements and the contractual level of effort. The salary range for this position is structured with this annual leave allocation incorporated into the compensation model.

• Additional PTO may be given for excused government absences.

The salary for this position is $100,000, based on the candidate meeting or exceeding the position requirements. Employees are also eligible for a$1,200 annual corporate compliance bonusfor time and attendance compliance. In addition, candidates are eligible for either a$2,000 sign-on bonus or up to $2,000 in relocation cost reimbursement.

Responsibilities Include:

The Senior Customer Requirements Analyst will support DCSA Enterprise Operations/Customer Support by providing requirements analysis, technical expertise, tracking, and recommendations. The position will serve as a liaison for customer requirements, business process reengineering, IT capability requests, system requirements specifications and analysis, and initial planning activities for IT investments. Responsibilities include providing first-tier customer support, tracking customer engagements, conducting gap analysis, analyzing business processes and solution alternatives, collecting and reporting customer feedback, participating in IT working groups and technical forums, supporting user journey and engagement analysis, coordinating application and infrastructure efforts, supporting User Acceptance Testing, communications, training and rollout activities, supporting governance activities, and monitoring user-experience and service-delivery metrics.

Required Experience and Qualifications:

• 10 years of relevant experience
• A Bachelor’s degree or higher; OR A minimum of eight (8) years of experience in customer-facing support, requirements analysis, or operational analysis
• Demonstrated technical writing skills and experience supporting business or IT process improvement
• Must possess competencies in technical writing, business strategy, Lean Six Sigma/SCRUM team leadership and/or DAWIA Program and Procurement Management, Project Management and/or Procurement methodologies
• Working knowledge of applying Federal Acquisition Regulation (FAR), Defense Federal Acquisition Regulation Supplement (DFARS), Cost Accounting Standards (CAS) and other applicable Federal Regulations and DoD/DoW policies
• Must be able to read, write, and speak English fluently

Onsite Position Requirements -

This position requires regular onsite work at a government/customer facility. The employee must be able, with or without reasonable accommodation, to:

• Access and work from the designated customer facility for the required work schedule.
• Perform the essential duties of the position using government/customer-furnished computers, systems, equipment, and approved peripherals.
• Access, review, enter, and communicate information through required customer systems and applications.
• Comply with all customer security, technology, facility-access, and equipment-use requirements.

Because work is performed in a government/customer-controlled environment, the availability of accommodations involving customer facilities, systems, equipment, software, or technology may be limited to those authorized and available within that environment.

Assertive Professionals considers reasonable accommodations for qualified individuals in accordance with applicable law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Assertive Professionals's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.