Senior RMA Engineer - Hyperscale Server Hardware

QUALCOMM, Inc.; San Diego (CA); Hybrid; USD 111,000 - 167,000; Full time

Job summary

Qualcomm Technologies, Inc. is seeking a Sr. RMA Engineer to manage RMAs for hyperscaler and enterprise server products in San Diego. You will log returns, diagnose hardware failures, perform root-cause analysis, and coordinate repairs with cross-functional teams.

This role demands strong documentation, attention to detail, and the ability to handle multiple priorities in a fast-paced environment. Familiarity with server hardware, networking, and scripting will help drive timely resolutions.

Qualifications

• Bachelor’s degree in Electrical/Computer Engineering or related field with 2+ years hardware engineering experience or Master’s with 1+ year experience; PhD also acceptable.
• Preferred: 2–4 years hardware troubleshooting or sustaining engineering.
• Familiarity with hyperscaler server hardware and cloud platforms.
• Strong debugging and soldering skills; knowledge of server architecture and hardware interfaces.
• Experience with automation tools (Ansible, Puppet) and scripting (Python, Bash).
• Excellent documentation, organizational, and communication skills; ability to manage multiple priorities.
• Experience with hyperscaler environments (AWS, Azure, GCP) and server validation processes.
• Understanding of compliance standards and ESD handling.

Responsibilities

• Review and log all returned server components and systems.
• Maintain accurate RMA records and audit documentation for compliance.
• Track reasons for returns and generate reports for trend analysis.
• Diagnose hardware failures down to component level.
• Perform root cause analysis and support corrective actions.
• Execute test plans for replacement parts and repaired units.
• Validate server SKUs and configurations for hyperscaler environments.
• Interface with engineering, supply chain, and customer support teams.
• Coordinate repair, upgrade, and return-to-service processes.

Skills

Hardware troubleshooting

Root cause analysis

Documentation

Communication

Cross-functional collaboration

Soldering

Networking (TCP/IP)

Education

Bachelor’s degree in Electrical Engineering, Computer Engineering, or related field

Master’s degree in Electrical/Electronics Engineering, Engineering, or related field

PhD in Computer Science, Electrical/Electronics Engineering, or related field

Tools

Ansible

Puppet

Python

Bash

Job description

Qualcomm Technologies, Inc. is seeking a Sr. RMA Engineer to manage RMAs for hyperscaler and enterprise server products in San Diego. You will log returns, diagnose hardware failures, perform root-cause analysis, and coordinate repairs with cross-functional teams.

This role demands strong documentation, attention to detail, and the ability to handle multiple priorities in a fast-paced environment. Familiarity with server hardware, networking, and scripting will help drive timely resolutions.